Plan increase

[pk581]

Good morning,

History 39 years Telstra customers . Average $180 per month.

Need to discuss with someone from Australia about our mobile phone increase.

Overseas call centres seem to be ok to lose our business and even hangup on us.

[ProfessorPhone]

Hello

To the best of my knowledge, the only Australian call centre is Disconnections between 9am and 9pm AEST

[Jupiter]

You can try Livechat as well. After the initial page opens, tell your browser to Request the Desktop Site and it should work (just don't use Safari, it doesn't work).

[pk581]

Thanks for that.

i think the Australia service might only be from Monday to Friday. But I did get a hard to understand person who said she was from Adelaide. Even lying comes easy for them.

one more phone call Monday then the process to transfer to another provider will begin. 

Telstra is just another overseas company 

[ProfessorPhone]

Hello

Thanks for the Like

These days it's 7 days, and Adelaide is correct.   

[pk581]

That’s not good then for Telstra.

Telstra try to gain $10 on my plan but end up losing $45.

Wife’s  plan expires in August that’s $30.

Telstra minus $75..

I’m sure if Telstra keep putting prices up more and more people will look at other suppliers.

if your in capital city’s they all have good coverage.

[DrQ]

The have a team here in Adelaide, but as with most call centres in Australia there are staff from a range of backgrounds. It is one of the parts of a multicultural society. 

There is plenty of competition at the bottom end of the price options, but it seems Telstra has decided to focus on the sort of average usage user, not worrying about the smaller data allowances on the plan end. It makes sense, to market to the majority instead of minority of users, and the new plans in comparison are pretty much on par with the standard equivalent plans Optus and Vodafone (although I have seen both this week offering a bonus or discount on the equivalent plans). ($55 for 15GB on both Optus and Vodafone plans, or $50 for 15GB on Telstra... apples to apples they aren't too bad, but nothing smaller).

To be within a couple dollars makes it pretty reasonable for many people on that average types of usage, to get the extra coverage / speed etc for only a couple dollars a month isn't unrealistic for the majority of users in that usage base. The problem is for people who don't need 15GB of data each month but that is where prepaid options would be better value. 

If you are looking for someone on the lower end, may be worth considering Belong or Boost or Aussie Broadband on the Telstra network if you want the coverage. 

[pk581]

$21 isn’t a few dollars saving per month.

And Optus seem to be just as good as Telstra.

[ProfessorPhone]

Sorry, Optus is not nearly as good as Telstra. Suggest you buy an Optus prepaid and use it at all different times and locations. 

[pk581]

My work phone is Optus and works quiet well in the capital cities I visit.

suggest you try it and save some money lol 😂 

enjoy and good bye 👋 

[pk581]

Another Telstra employee who types instead of talking on the phone.

what a waste this is

[DrQ]

No doubt, if you live in a metro area and never level metro areas, Optus or even Vodafone will likely offer decent coverage, especially if you aren’t doing anything speed dependant. 

And yeah, if you compare Telstra’s no contract plans to things like Optus’ special offers then yes it will be different. Like for like they priced them self well (month to month compared to month to month) but if the contract special offer works for you then that is great, it works for you.

One of the best parts of health competition is you do get to work out what suits your needs and budget and situation best overall. 

[DrQ]

Also while no one who has replied to you is a Telstra employee they do have a team who do work online via social media to help there and obviously the live chat teams and who monitor here, because that is the world we live in.