Level 1: Cadet

Prepaid recharge not showing up

I recently recharged my prepaid phone as I had less than a week left, and the money has been deducted from my bank account, shows up in my Telstra recharge history, but my general account summary tells me that I still have less than a week left and no credit 

I have refreshed the app and checked to make sure it went through.. but I still have no summary update


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Level 1: Cadet

Re: Prepaid recharge not showing up

Same thing has happened to me. The money has been deducted my from account but my service still expires tonight.....?? 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit