Level 1: Cadet

Previous unpaid telstra bill affecting being aloud a new plan


I have recently been rejected for an nbn plan with telstra due to an unpaid bill that I had disputed about 6 or 7 years ago. It was paid off at the time because was passed on to a collection agency. I just wanted to know if there is any way I can have this mark against my name lifted, in the past they have told me they would give me a phone line only plan for 6 months to show that I pay my bills on time and they would give me a internet and mobile plan after that, which I am more than happy to do but I still need an internet connection at home during this six months. Is there any other way I can fix this issue? 

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Support Team
Support Team

Re: Previous unpaid telstra bill affecting being aloud a new plan

Hi @Jmcc91


Thank you for your post and my apologies for any delays getting assistance. 
Unfortunately, no one on CrowdSupport has access to accounts to investigate billing enquiries.  


The best way to get in touch right now is via the Get Help tab of the My Telstra App (blue chat icon, bottom right corner) 
Messages sent via the My Telstra app are being recieved and being responded to in order of urgency. 


While there is currently a delay due to the impact of COVID-19 on our support teams, if you haven't already please send a message via the My Telstra App and one of the consultants will be in touch. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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