Level 1: Cadet

problems not covered by online and chat and when call help number get auto fob off

TELSTRA, please help us that need to speak with a Human!

I have account and service issues that I need to speak to a Human being about as none of the auto assistance either online or via the Telstra app can assist with. When call 132200 number, I keep getting referred back to the app. Which does not have the answer or assistance I seek for my issue.

All I hear is covid, covid, covid being blamed, where in reality it is a Telstra's excuse for poor customer care service or assistance.

If you do care then prove it and please help!

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