Level 1: Cadet

question about billing

Telstra charged me twice for the service connection and an additional $100 for Temporary Connection Charge Adjustment which have never been told to me and was never mentioned in my contract or any communication with Telstra. I'm trying to find a way to officially email that to Telstra but I couldn't find the email address for complaints. I tried to call but I was put on hold for more than an hour and finally I hanged up the line. 


Would you please give me the right email address that I can send my complaint to

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Level 23: Superhero

Re: question about billing

Below is a link for Telstra complaints, to start the process.
Hope that assists you
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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Support Team
Support Team

Re: question about billing

Hi @mamdov,


Thanks for reaching out. Sorry to hear about this billing issue, I can understand your frustration.


Before you raise a complaint, I recommend speaking with our billing team to see if they can help out. You can find them online via Live Chat here or over the phone on 13 22 00 (when prompted, say 'billing').


Please let me know how you go.

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