Reagarding my Bill

[Sajee]

Hi,

I already tried to reach you many times. But all are gone to deaf ears. Your agent promised me about my modem charges which will be deducted from my bill. But again I get the next bill with all previous modem charges. I am not going to pay it anyway. I will pay only the monthly charges which I did already. The customer service is so so poor,.

Thanks

[Jupiter]

Lodge it as a formal complaint via https://telstra.com/complaints

[buzzbuzzen]

Also try text chat via the app or after logging into your Telstra account  and text chat that way. 

I did this twice after a double charge to my account. The first text chat promised all would be fixed and nothing changed. The second text chat a few days later with a different consultant resulted in the double charge being credited while I was still chatting. So in my case it mattered which consultant you speak to. 

If you do not get the issue resolved and refuse payment they will just cut your services unless you lodge a complaint as advised.