Level 1: Cadet

Recharge prepaid service using credit on telstra account

I have a $33 credit on Telstra account from an NBN service that is no longer with Telstra. How do I use this credit to recharge my pre-paid Telstra mobile phone?

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Level 23: Superhero
Level 23: Superhero

Re: Recharge prepaid service using credit on telstra account

Hi Acrung,


You'll need to send a message via the My Telstra App on your mobile phone (blue icon in the Get Help section, bottom right of the screen).


If Codi the bot replies with an irrelevant response type "I want to speak to a human".

You'll be placed in a queue for a Telstra Employee to reply to your message. 


They should be able to put that $33 credit as a recharge on to your Pre-Paid service. 


I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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