awildtrashpanda
Level 2: Rookie

Reconnect my service

Answered

I had my service disconnected due to a late payment which is fair enough but I have now paid it. It has been 5 days now of me trying to contact a team member through multiple different means to try get my service reconnected but obviously it's too hard to press a couple of buttons to reconnect my service. The customer support has been absolutely non existent, I'm so tempted to put in a formal complaint as I need my phone for work and the Telstra team has done f*** all about it.

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Reconnect my service

The only other method at the moment would be to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Reconnect my service

Try filling out this form. https://say.telstra.com.au/customer/general/forms/Advise-Telstra-of-a-payment

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
awildtrashpanda
Level 2: Rookie

Re: Reconnect my service

Thanks for the suggestion. That's the first thing I did after I paid my bill. I've filled it out every other day for good measure too but alas nothing. 

Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Reconnect my service

The only other method at the moment would be to send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit