Level 1: Cadet

Redund not received


I switched my home internet to another provide. I always paid extra to keep my account in credit. 

It's been not less than 5 years I am still with out the refund. I was told on both occasions cheques were sent to to wrong address. 

I am still with out my refund..



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Level 24: Supreme Being
Level 24: Supreme Being

Re: Redund not received

Unfortunately as a public forum no one here would be able to access your account and resolve that for you via this method.

since you haven’t been able to resolve the issue with the support team I would suggest lodging an official complaint as outlined here; https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-p...

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit