Shells2
Level 1: Cadet

Refund

So just wasted 6 hours talking online to get a refund from my account was told because I bpayed they can't refund my money is this a thing how can they claim to not be able to refund my money..looks like I'm switching providers then they'll have to settle my account right?

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2 REPLIES 2
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Refund

No it's not a thing. The method that you have paid by has no bearing on them refunding any amount of that is remaining in credit in your account. They can simply send you a cheque if their system does not allow them to enter in new bank account information to process the refund. If they refuse to do that then they are in breach of Australian Consumer Law.

 

If you can't get it resolved through chat, lodge a formal complaint via https://telstra.com/complaints

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Shells2
Level 1: Cadet

Re: Refund

They refused to refund my money so moving to a new provider thanks for your help

Set it & forget it

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