Level 1: Cadet

Scammed Product order need to CANCEL

I've just received an email from Telstra billing me for an ordered iPhone 11 with new higher charges. I did not make this order and it is apparently being shipped to and address in another State! 

My acc has been hacked ! 

I want the cancel this order immediately as it obvious my account is victim to a scam. I've tried calling to report, and tried to mail accounts... how do I stop this ?? 

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Community Manager Community Manager
Community Manager

Re: Scammed Product order need to CANCEL

Hi @DaveSn


Thank you for your post and my apologies for any delays getting assistance. 
Unfortunately, no one on CrowdSupport has access to accounts to assist with billing enquiries.


The best way to get in touch right now is via the Get Help tab of the My Telstra App (blue chat icon, bottom right corner) 

Please ensure you have updated to the new My Telstra App as this functions differently to the previous Telstra 24x7 app.
Messages sent via the My Telstra app are being recieved and being responded to in order of urgency, there is a delay due to the impact of COVID-19 on our support teams. 


If you haven't already please send a message via the My Telstra App and one of the consultants will be in touch. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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