CrowdSupport®
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Level 1: Cadet

Service reconnection

I paid my bill 10 hours ago and submitted the form to get my service reconnected and it is still suspended, usually it's quite fast and I need my phone for work soon 

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2 REPLIES 2
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Level 22: Superhuman
Level 22: Superhuman

Re: Service reconnection


@Max50 wrote:

I paid my bill 10 hours ago and submitted the form to get my service reconnected and it is still suspended, usually it's quite fast and I need my phone for work soon 


@Max50 I believe it usually takes around two hours for a re-connection.

 

If this is an NBN service, try rebooting the modem. If it's a mobile service try rebooting the mobile.

Someone keeps putting vegetables in my beer crisper
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Level 22: Superhuman
Level 22: Superhuman

Re: Service reconnection

@Max50 I also should've mentioned you can ring 13 22 00 or use live chat https://tel.st/t65yg to see what is happening?

Someone keeps putting vegetables in my beer crisper

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit