Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
For the 2nd time in a row my sons mobile service has been blocked.... I have paid the bill and used the web form to advise but 2 days later and the phone is still unable to access data or make outgoing calls.... My attempts to contact Telstra via phone have been unsuccesful, I wasnt aware Telstra no longer provided support on weekends via a call centre which for Australia's largest telco is disgusting, today I am greeted by the message you are very busy and I am better off messaging you.... That would be fine except it wont let me sign into your app and you virtual assistant is useless unless I want to buy a new phone. PLEASE correct this ASAP...... Also please advise me how I go about getting compensated for this, this has happened twice now leaving my son unable to contact anyone if he needs to going to and from school....
Telstra was once a great telco what has happened? It's so hard tpop be abe to talk ato a person these days
- 0 Likes
- 211 Views
- 1 Reply
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: Service Restoration
The signin for the app is the same as for crowdsupport. Try uninstalling and reinstalling the app.
If the bot doesn't understand your query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. Note: it can take a few hours to get an initial response.
- 2 Likes
- 0 Replies