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Level 1: Cadet

Still being charged for the deceased for a service we no long get.

Twice now I have been referred to the bereavement department of Telstra, and I keep being told that the account has been sorted and closed, but I still keep getting billed for a service we are not getting. We don't have ADSL, we don't have Foxtel, and the account holder is dead. So why are we still being billed monthly for this.

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2 REPLIES 2
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Level 23: Superhero

Re: Still being charged for the deceased for a service we no long get.

As Crowd Support is not a customer service channel for Telstra, no one here can access your account.

Having twice spoken to the bereavement department without success, it's reasonable for you to lodge a complaint. Below is a link:

https://say.telstra.com.au/customer/general/forms/Email-Complaint

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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Level 1: Cadet

Re: Still being charged for the deceased for a service we no long get.

Done - appreciated.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit