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suspended phone service
I've been overseas for 6 weeks, paid all my bills up to date until I left the country on the day of my departure, received a bill whilst overseas, and obviously not been in a position to view nor pay it. Discovered a message today, revceived on last Friday (the day of my return) to advise that my phone service would be suspended, unless I paid my outstanding $71 (!) phone bill. (apparently Telstra have made numerous (no proof provided) attempts to contact me with no success).
Which leaves me in a position whereby I need to contact Telstra to resolve this issue, only to be unable to contact Telstra from my mobile phone (due to my service being suspended) or by any other avenue as none are stated anywhere on the website, .
I don't know about anyone else, but I don't walk around with a back up phone or phone service for occasions like this.
What would you suggest is my best course of action to speak to a Telstra representative that can resolve my issue?
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Re: suspended phone service
You can chat with one online via LiveChat here: http://tel.st/livechat
Or even once suspended you should still be able to call Telstra on 132200 as that is meant to still work. (by that I mean at least last I saw it was still meant to work)
Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.
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