Michellem
Level 1: Cadet

Suspension of services

Answered

Received a suspension of services letter saying that we have an overdue account when we are on ongoing payment plan that has still been coming out of our account every Thursday. Has this happened in anyone else

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Suspension of services

You will need to contact "Credit Management" on 132200 to find out what is going on (or ask for Credit Management using the My Telstra app on your mobile).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Suspension of services

You will need to contact "Credit Management" on 132200 to find out what is going on (or ask for Credit Management using the My Telstra app on your mobile).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit