talk to me

[pissedoffmore]

my father has passed away and he was over charged, there is no way to talk to anyone to fix it because the online account is closed

[SteveW_52 · Accepted solution]

Sorry to read of your situation..

Unfortunately, most contributors here on CrowdSupport are customers just like you, trying to assist other Telstra users with their problem. Most of us don't have access for account related matters, so unless a sympathetic 'real' Telstra person notices this message and redirects it or actions directly themselves, you might not get any real help here.

Painful as it is, the mobile My Telstra app is probably your best bet - once you are in there select the Get Help option and then the blue chat icon - Codi the chat bot can be unfriendly and unhelpful..  you might get around Codi bay asking to talk to a representative/human etc. I have also managed it by going through the Sales track until I get to a person, then apologise for getting there by mistake  

[pissedoffmore]

thank you for the reply, unfortunately the app does not work because the account is closed. i will try the sales option and as a disabled person if that does not work

[Jupiter]

You don't need to be logged in to the app to be able to use the chat function.

Also, you might get a quicker response if you ask for Bereavements. They are usually pretty good at getting issues with deceased estates sorted.