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[Aliati92]

Hi there,

I canceled my home internet last month due to moving house, I was told that the plan will be closed and the leftover credits will be transfer to my account towards next bill for my mobile phone. 

I just checked, my internet hasn't been canceled, I was charged for the rest of the month and also the internet and home phone is still active even though I am not living in that house. 

I am trying to talk to support but I cannot get through due to COVID-19 impact. 

Can you please help and let me know how I can resolve this issue?

Thanks.

[Jupiter]

You will need to be patient as you will not be able to get through to a consultant at the moment.

You could lodge the problem as a formal complaint via https://telstra.com/complaints

At least that way there is a record that you have tried to get it fixed.