Level 1: Cadet

Talk to support

Hi there,


I canceled my home internet last month due to moving house, I was told that the plan will be closed and the leftover credits will be transfer to my account towards next bill for my mobile phone. 


I just checked, my internet hasn't been canceled, I was charged for the rest of the month and also the internet and home phone is still active even though I am not living in that house. 


I am trying to talk to support but I cannot get through due to COVID-19 impact. 


Can you please help and let me know how I can resolve this issue?





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Level 25: The Singularity
Level 25: The Singularity

Re: Talk to support

You will need to be patient as you will not be able to get through to a consultant at the moment.


You could lodge the problem as a formal complaint via https://telstra.com/complaints

At least that way there is a record that you have tried to get it fixed.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit