Level 1: Cadet

Tax invoices

Where do I go to get a tax invoice for my account

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Tax invoices

Hi Albi66 welcome to CrowdSupport, 

It'll depend as to whether you have a post paid or a pre-paid service.


If you have a post-paid account, bills will be sent out (generally once a month) via email or traditional post and will serve as a tax invoice for the purposes of the ATO. If you need historical accounts, your previous 12 months of bills can be downloaded through My Account, here: If you need further back than that, you'll need to call 13 22 00 and say "billing" at the prompt; and there may be a charges incurred to cover the cost of actioning the request.


If you have a pre-paid service it is slightly more difficult, as there's no charge until such time as your credit is used (in line with the Accounting principle that an expense isn't counted until it is incurred). You'll receive a receipt on purchasing credit, but whether the ATO will accept those is not information I can provide. Usage information for pre-paid services is also available through My Account.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit