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Level 2: Rookie

Telstra 24/7 app

Answered
Can I choose not to have a prepaid acc show up on the app or can I remove the acc from view of the app. Thanku just trying to set phone up for daughter
2 ACCEPTED SOLUTIONS

Accepted Solutions
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Support Team
Support Team
Accepted Solution

Re: Telstra 24/7 app

you 'll need to talk with the pre-paid team. 

Try this 


http://tel.st/nxzt

Or call 132200 and say 'pre-paid account'

Angela 

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Level 2: Rookie
Accepted Solution

Re: Telstra 24/7 app

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Support Team
Support Team

Re: Telstra 24/7 app

Hi Gr8mate,

You can choose to have your pre-paid service under a different account number and not available via the app. 

We can set that up for you via our pre-paid chat service http://tel.st/nxzt 

Angela 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 2: Rookie

Re: Telstra 24/7 app

Hi sorry the link is not working so how would or were do I go to set it up on a different account number thanku
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Support Team
Support Team
Accepted Solution

Re: Telstra 24/7 app

you 'll need to talk with the pre-paid team. 

Try this 


http://tel.st/nxzt

Or call 132200 and say 'pre-paid account'

Angela 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 2: Rookie
Accepted Solution

Re: Telstra 24/7 app

Highlighted
Support Team
Support Team

Re: Telstra 24/7 app

happy to help, let me know how you get on

Angela

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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