Telstra Account

[Argee]

Received my Telstra Bill today. Three issues -

1. Gone up by 60 dollars, with no explanation on account.

2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they will take it?

3. Says payment is overdue. As far as I can see last payment was taken from my bank on the due date.

Unable to contact Telstra to discuss.

Thanks

[Jupiter · Accepted solution]

Nobody at Crowdsupport has access to Account Information or Billing Systems. You will need to contact a Telstra Consultant to find out what is going on.

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get a response, but you will receive a notification through the app when you do.

The $60 increase could be due to discounts (normally Foxtel, Foxtel Now, Stan, Netflix, etc) expiring (they usually only last 12 months), but being on Direct Debit, you shouldn't have an overdue amount.

[DrewTheDrew · Accepted solution]

I have same issue 

90$ for having tried to get an eSIM 3 times 

[IndyRunt]

Did not give people mission to be disconnected from my phone mobile number

[Jupiter]

@IndyRunt can you explain your problem? Your statement doesn't really cover it.