Level 1: Cadet

Telstra not doing its job right

Have rung telstra 3 times to fix up their over charging of my account. Each time they say they have fixed the $250 charged for a call out. They admitted that they should not have, so froze my account while they fixed it  I have overdue bill with late fees. Spoke again yesterday and told my bill will be fixed and new bill emailed. Once again nothing. Pick up your game Telstra. 

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Level 25: The Singularity
Level 25: The Singularity

Re: Telstra not doing its job right

Have you lodged a formal complaint via https://telstra.com/complaints ?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit