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Temporary suspension of ADSL
Recently Telstra responded/emailed me regarding my recent request to temporarily suspend my Home ADSL service. This was because I could not retrieve their response via SMS as I have been overseas and don’t have international roaming. I have been overseas for the last two months because of COVID-19 situation. I am now scheduled to return to Sydney approximately 15 June 2020. If possible, I would like my ADSL to be suspended until and including 15 June 2020, after which I would like it to be reactivated after 15 June 2020. Please confirm this can be done.
Because I didn’t receive your response to my request soon enough, auto payments for my last two months’ charges were made. Can I therefore request for the last two months‘ charges to be waived and refunded to me? Or alternatively, use them as credits on my account towards
future payments. Please advise.
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