The refund process has changed but I STILL can’t get my refund

[Cranky16]

Have been waiting 7 months for a refund from when I closed the account. Can anyone help?

[Jupiter]

The process hasn't changed as far as I'm aware.

You need to contact Telstra and request it.

You would need to send a message using the My Telstra App (or Livechat) on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can mark the message as urgent by tapping on the 3 dots in the top right of the messaging screen. If you use the app, you will receive a notification through the app when someone responds. It can take a few hours to get a response.