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Cranky16
Level 2: Rookie
December
The refund process has changed but I STILL can’t get my refund
Have been waiting 7 months for a refund from when I closed the account. Can anyone help?
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Level 25: The Singularity
December
Re: The refund process has changed but I STILL can’t get my refund
The process hasn't changed as far as I'm aware.
You need to contact Telstra and request it.
You would need to send a message using the My Telstra App (or Livechat) on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can mark the message as urgent by tapping on the 3 dots in the top right of the messaging screen. If you use the app, you will receive a notification through the app when someone responds. It can take a few hours to get a response.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.