Some of the links and information provided in this thread may no longer be available or relevant.
If you have a question please post a new topic.
Was this helpful?
- Yes it was, thank you
- No, I still need help
Re: The refund process has changed but I STILL can’t get my refund
The process hasn't changed as far as I'm aware.
You need to contact Telstra and request it.
You would need to send a message using the My Telstra App (or Livechat) on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can mark the message as urgent by tapping on the 3 dots in the top right of the messaging screen. If you use the app, you will receive a notification through the app when someone responds. It can take a few hours to get a response.
- 0 Likes
- 0 Replies
Refund on final bill?? Nightmare!Find out more