Cranky16
Level 2: Rookie

The refund process has changed but I STILL can’t get my refund

Have been waiting 7 months for a refund from when I closed the account. Can anyone help?

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1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: The refund process has changed but I STILL can’t get my refund

The process hasn't changed as far as I'm aware.

 

You need to contact Telstra and request it.

 

You would need to send a message using the My Telstra App (or Livechat) on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can mark the message as urgent by tapping on the 3 dots in the top right of the messaging screen. If you use the app, you will receive a notification through the app when someone responds. It can take a few hours to get a response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit