Cranky16
Level 2: Rookie
December

The refund process has changed but I STILL can’t get my refund

Have been waiting 7 months for a refund from when I closed the account. Can anyone help?

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
December

Re: The refund process has changed but I STILL can’t get my refund

In response to Cranky16

The process hasn't changed as far as I'm aware.

 

You need to contact Telstra and request it.

 

You would need to send a message using the My Telstra App (or Livechat) on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. You can mark the message as urgent by tapping on the 3 dots in the top right of the messaging screen. If you use the app, you will receive a notification through the app when someone responds. It can take a few hours to get a response.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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