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Level 1: Cadet

Third party charges

My account this month has a $5 third party charge but I have no sms or phone contact in my log regarding anything on the date they allege it occurred and know nothing about this. In reading up I believe these charges are now illegal due to the $10 million dollar fine earlier in the year is this right and if so how did I get charged $5 I have contacted Telstra who have barred all future charges but seem unable thus far to get a revised bill issued?

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Telstra (Retired)
Telstra (Retired)

Re: Third party charges

Hey Snottyflyer,

 

I can appreciate your concerns with this Third Party Charge that have been received and do apologise for any inconvenience this has caused you Smiley Sad There is more information on the exit of the Premium Direct Billing available at 

 

http://tel.st/6ce4l

 

With further details also available at 

 

http://tel.st/n63m5

 

You can contact us on 132200 (08:00 - 21:00 Mon-Sun EST) to have this disputed further. 

 

 

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