Bronwynpitman73
Level 1: Cadet

Third party purchases

Can you please explain exactly what "third party purchases" are on your paper bills.
I have been charged an excessive amount & I do not know what this charge even relates to??

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1 REPLY 1
Iain_T
Telstra (Retired)
Telstra (Retired)

Re: Third party purchases

Hi Bronwynpitman73, 

 

Thanks for contacting us about Third Party subscriptions. Third Party Charges are initiated from the handset either by an app, purchasing online or via SMS/Calling. The charges for these services are passed on by Telstra from the content provider. This will give some details on these:

 

https://crowdsupport.telstra.com.au/t5/Billing-Payments-KB/Premium-SMS-and-Telstra-Carrier-Billing/t...

 

This is something out of our hands and you may wish to add Premium SMS barring.  You can arrange this here:

 

https://say.telstra.com.au/customer/general/forms/Premium-SMS-barring

 

You will need to contact the provider to request the charges to cease.

 

This link gives details on Premium SMS companies:

 

http://www.19sms.com.au/

 

Normally replying STOP to these services forfeits their rights to further charges.

 

 

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