Bronwynpitman73
Level 1: Cadet
May 2017

Third party purchases

Can you please explain exactly what "third party purchases" are on your paper bills.
I have been charged an excessive amount & I do not know what this charge even relates to??
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Iain_T
Telstra (Retired)
Telstra (Retired)
May 2017

Re: Third party purchases

In response to Bronwynpitman73

Hi Bronwynpitman73, 

 

Thanks for contacting us about Third Party subscriptions. Third Party Charges are initiated from the handset either by an app, purchasing online or via SMS/Calling. The charges for these services are passed on by Telstra from the content provider. This will give some details on these:

 

https://crowdsupport.telstra.com.au/t5/Billing-Payments-KB/Premium-SMS-and-Telstra-Carrier-Billing/t...

 

This is something out of our hands and you may wish to add Premium SMS barring.  You can arrange this here:

 

https://say.telstra.com.au/customer/general/forms/Premium-SMS-barring

 

You will need to contact the provider to request the charges to cease.

 

This link gives details on Premium SMS companies:

 

http://www.19sms.com.au/

 

Normally replying STOP to these services forfeits their rights to further charges.

 

 

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