Level 1: Cadet

Transfer email address to another account

Can someone please advise how i can transfer ownership of an additional email address mailbox that was set up on my account 10+ years ago to another Telstra Bigpond account?


Please note that it is not the primary mailbox for my account, it is just an additional mailbox that was set-up for $1/mth.


The additional mailbox was created for my daughter who has since grown up and has her own Telstra account and services and does not want to lose her email address in the event that I no longer require my Telstra account and services.


Many thanks

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 24: Supreme Being
Level 24: Supreme Being

Re: Transfer email address to another account

generally you need to fill out a Change of ownership form (CHOWN). Generally the easiest place to do this is in a Telstra Shop and they shoot it away for you and can sight your ID. You will require your details and the details of the owner of the other account (Even if it is yourself)

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit