DaffydJones
Level 2: Rookie

Unable to set up direct debit

Answered

I'm trying to set up direct debit on my new account. Every "Set up direct debit" link I select displays the screen

When I try on the My Telstra app it gets stuck on "LOADING" with the circle going around and around. I spent two hours on chat and had to explain the problem five times. I was told to just click on the "Set up direct debit link" and to use the app. It's obvious Telstra have no answer and are happy to leave me with the problem.

1 ACCEPTED SOLUTION

Accepted Solutions
Dowser
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Unable to set up direct debit

Please report the problem to the My Telstra team via the webpage

View solution in original post

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8 REPLIES 8
Dowser
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Unable to set up direct debit

Please report the problem to the My Telstra team via the webpage

View solution in original post

DaffydJones
Level 2: Rookie

Re: Unable to set up direct debit

Thank you I've done that through your link and via the app.

jocha
Level 1: Cadet

Re: Unable to set up direct debit

I am dealing with the same issue. 

gekko63
Level 1: Cadet

Re: Unable to set up direct debit

me too

DaffydJones
Level 2: Rookie

Re: Unable to set up direct debit

My mother's account which was created around the same time has the same problem.

DaffydJones
Level 2: Rookie

Re: Unable to set up direct debit

The app support team have reported that the issue is resolved on the My Telstra App. I have reinstalled the app and now am able to set up direct debit. Good service to resolve it in two days. Now when I go into the website it shows "Manage Direct Debit" which works.

DaffydJones
Level 2: Rookie

Re: Unable to set up direct debit

I tried the website with my mother's account and it still shows "My Telstra isn't available". How do I get the website fixed?

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Unable to set up direct debit

Try using the aforementioned link.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit