Virgo46
Level 1: Cadet

Unauthorized deductions from my bank account

Every month Telstra is taken an unauthorized amount from my bank account. I have had to phone and get this reversed for three months now but it keeps happening. What can i do about this to stop it permanently.

Should i go to the Ombudsman  

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2 REPLIES 2
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Unauthorized deductions from my bank account

What was the explanation provided for the alleged charges?.

 

Are you on one of the Upfront plans?.

SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: Unauthorized deductions from my bank account

You may end up at the TIO, but at least raise a complaint through Telstra before doing so (if you haven'talready done so). Keep a record of all interactions with Telstra regarding the issue - account details, service numbers, bank transactions, reference numbers, chats ot telecons, emails etc. Give them a chance to respond formally.

 

https://say.telstra.com.au/customer/general/forms/Email-Complaint

 

It may take a few days to get a response to your complaint and a case manager assigned.

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit