Level 2: Rookie

Useless billing department

I have been trying to fix my bill for 3 months now. It started from last year actually but I thought in January it got fixed. The person on the other end of the phone assured me that everything is fixed and future bill will be correct. Low and behold.... they go it wrong again again. The App is just as bad and unreliable too. Phone to set up direct debit and was told it has been done only to find out it hasn't, Did it on the App and it indicated all OK, but still not working. Only Telstra can't seem to sort out simple direct debit and amendment to bills. Other organisations seem OK with this. For a company that charges the most out of all telcos, I expect better service, but as you can see from m frustration email, I am NOT impressed at all. Why can't the billing department get it right?

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