Wasting my time

[wavemaker1]

Gooday all. I have been trying to get into my account all day and it has just kept going round and round. I finally got in about an hour ago and clicked on My Data Usage. It went round and round and eventually just gave up. I am over this crew, I want out.

[dommo3]

I have been having the same sort of problems trying to use telstra and bigpond site.  Sometimes I get message saying the site is under repair, but most times it just times out.  Developers seem to be very slow fixing things up on telstra website.

BTW I have use three different browsers and the results are pretty consistent with them all. 

[Ben_F]

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@wavemaker1 wrote:

Gooday all. I have been trying to get into my account all day and it has just kept going round and round. I finally got in about an hour ago and clicked on My Data Usage. It went round and round and eventually just gave up. I am over this crew, I want out.

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I've just tried using my Macbook Pro on an ADSL connection, and it loaded pretty well instantly for me........

Can you please try clearing your cache, cookies, and if that fails a call to Online BIlling Support may be needed 

[Drat]

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Ben_F wrote:

I've just tried using my Macbook Pro on an ADSL connection, and it loaded pretty well instantly for me........

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Worked fine for me this morning in Mozilla Firefox 12 and Google Chrome 19 (on Windows 7), as well as Apple Safari on my new iPad.

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Can you please try clearing your cache, cookies, and if that fails a call to Online BIlling Support may be needed 

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I did have to clear all the cookies in Chrome (which, delightfully, does not allow targeted cleaning by web site, so I was given the opportunity to re-enter everything for the sites I frequently visit) to get it to work properly.

(In other words, if I can be bothered going to the trouble, just to experiment in order to confirm the information for a faceless fellow user on CrowdSupport, I won't be inclined to be nice if he/she complains about the need to clear cookies and how that is unreasonable.)