CrowdSupport®
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Level 1: Cadet

Why did I receive a late payment fee?!

Upon setting up my Telstra account, I registered my bank details with the Teleconsultant and arranged a direct debit. Now I'm left wondering why the money didn't get debited and I am left with a $15 late fee?? There was certainly money in the account.

I was only contacted once about a late bill and as soon as I saw the notification I rung Telstra and sussed it out and yet I'm still being charged for their incompetence??

Yours sincerely
Annoyed person

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1 REPLY 1
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Level 25: The Singularity
Level 25: The Singularity

Re: Why did I receive a late payment fee?!

You will need to either call Billing on 132200 or via livechat.telstra.com to find out what happened as nobody here can access Accounts or Billing information.

If that can't solve it, you can lodge a formal complaint via
https://say.telstra.com.au/customer/general/forms/Email-Complaint
to get it investigated.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit