Level 1: Cadet

Woefully painful to pay account!

Telstra why do you make it so painful to pay an account, try to pay by Paypal, 404 nothing, try to pay by cc, 404 luckily checked and payment had gone through my account! 
Why is this continually happening, it's been months, why can't you just fix it!

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Woefully painful to pay account!

Hey allegra,


I'm sorry to hear of the issues when trying to have this payment completed for your account and apologise for any inconvenience this has caused Smiley Sad 


Are you able to have the browser's history and cookies cleared and try to access this link again at 




Let us know if you have the same issues after these steps when making a payment for your account online in the future. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit