Telstra (Retired)
Telstra (Retired)

Would Telstra ask for personal information or details through email?

You always want to protect yourself from Phishing scams so knowing what they are and what to look out for is the first step.


Phishing scams try to obtain personal or financial information by sending emails which appear to be from trustworthy sources. The receiver is usually encouraged to visit a fake web page and supply personal or financial information.


If you think you’ve received a suspicious email, here’s our advice;


  • Do not reply to it
  • Do not open any attachment or click on any embedded links
  • Report suspected phishing scam emails (whether they're Telstra or BigPond-related) to BigPond's Misuse form
  • Delete the email
  • You can verify whether an email has been sent to you by Telstra or BigPond, by contacting us

To further protect yourself;


  • Beware of unsolicited requests for sensitive information - don't follow suspicious links from senders or sites you don't know or trust
  • If in doubt, visit trusted websites by typing the internet address (URL) into the browser address bar rather than clicking on a link embedded in an email. Save frequently used links in your favourites or bookmarks
  • Never respond to requests for personal information in an unexpected email or pop-up window. If in doubt, always contact the institution that claims to be the sender of the email or pop-up window
  • Use a spam filter to help block unsolicited and unwanted email

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 1: Cadet

Re: Would Telstra ask for personal information or details through email?


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