Thank you for your post and my apologies for any delays getting assistance.
Unfortunately, no one on CrowdSupport has access to accounts to assist with order enquiries.
The best way to get in touch right now is via the Get Help tab of the My Telstra App (blue chat icon, bottom right corner)
Messages sent via the My Telstra app are being recieved and being responded to in order of urgency.
While there is currently a delay due to the impact of COVID-19 on our support teams, if you haven't already please send a message via the My Telstra App and one of the consultants will be in touch.