We have made some improvements to the remote access feature available on the Smart Modem to improve connection reliability.
Remote management settings can be found via Services > Remote Web Access
Bosch Security Camera Connectivity Fix
We have fixed an issue that caused some customers to have difficulty accessing the camera feeds of their Bosch security cameras.
NAT Loopback Connectivity Improvements
We have made some changes that now mean that customers who have equipment like smart home devices or security cameras no longer need to swap between local and internet IP addresses to access their devices remotely. It is now only necessary to use the Internet IP address to access devices both at home, whilst on Wi-Fi, and remotely via the internet.
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Last update, we introduced NAT (Network Address Translation) loopback into the Arcadyan models of our Smart Modems. NAT loopback, also known as hair-pinning, is a feature that allows user's to be able to connect to devices that can be controlled remotely (e.g. IoT or Security Devices) using only their WAN IP, regardless of whether the client device is on the local network or not. The benefit to this is that it is no longer required to make multiple access configurations or constantly change the address details used to connect to the device depending on the circumstances.
It was identified that there were connectivity issues with devices on the different Wi-Fi frequencies on local networks (e.g. a mobile phone connected to the 5ghz Wi-Fi network trying to connect to a camera on the 2.4ghz Wi-Fi network) while taking advantage of NAT Loopback. This issue should now be resolved.
SAMBA File Sharing Connectivity Improvements
We have made some changes so customers who were having difficulties accessing their devices using SAMBA, particularly Wi-Fi to Wi-Fi, should no longer experience connectivity issues.
SAMBA settings can be found via Content Sharing > SAMBA
Telstra Air Login Fix
We have resolved an issue causing some customers to experience login failures when attempting to access the Telstra Air network being broadcast from their Smart Modem.
Various security vulnerabilities and exploits have also been included in this update.
Port Forwarding Rule Increase
As devices that may require port forwarding rules (such as security cameras) have become increasingly common on home networks, we have increased the limit on forwarding rules from 10 to 64.
Port forwarding settings can be found via Go To Advanced > Firewall > Port Forwarding
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Port Forwarding is a network feature that's designed to open a connection pathway to a specific device on a network, either at home or across the internet. A 'port' is like a specific door a connection needs to go through to reach the device it is trying to contact, and devices such as security cameras may need port forwarding to be setup on the modem to be able to access them remotely. Port forwarding can also be required if users are experiencing connectivity issues with online multiplayer games.
Help File Updates
The help file has been updated with improved grammar and some minor updates to content such as updated information on what characters can be used for Wi-Fi passwords.
The modem's help documentation can be found via the ? button on the top right side of all modem pages
Static IP Lease Increase
As devices that can benefit from having a static IP (such as network printers or security cameras) have become increasingly common on home networks, the limit for static IP leases has now been increased from 10 to 64.
Static lease settings can be found via Go To Advanced > Local Network
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Devices that connect to Smart Modem's get allocated a local IP address, which is used to locate the device on the network. By default this address is dynamic which means that anytime the device reconnects or the modem is rebooted, it can potentially change to another address. For devices such as a Wi-Fi printer, security camera, or network hard drive, this could result in client devices unable to access them until they have been updated with the new address. Configuring a device to use a Static IP means that its address will always be the same, unless the modem is factory reset, which means it can always be located in the same place and not require configuration changes after the initial setup.
SAMBA Server Visibility
Customers who are utilising SAMBA for file sharing should now find that their server will be visible by its server name when browsing for it on the home network.
Wi-Fi PMF Toggle
We’ve introduced Wi-Fi PMF (Protected Management Frame) into our modems. This is a feature that can provide additional security to your Wi-Fi network. Turning this feature on will benefit Wi-Fi devices that can make use of its capability, without interfering with devices that cannot.
Some devices, such as the Telstra Tough Max 3 and some Nokia devices, may need PMF to be on to connect to the modem’s Wi-Fi and it is recommended to be switched on to ensure the best security for your network. However, in rare cases older devices may not be able to connect while PMF is on. This may be resolved by ensuring that the Wi-Fi devices have the latest updates installed.
PMF will be switched off by default for this update to cater for users who have devices that have older software installed. PMF will be switched 'on' by default in a later update, so please ensure all connected device's software is up to date to avoid any issues.
The Wi-Fi PMF button can be found via WI-FI > 2.4GHz and WI-FI > 5GHz.
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Wi-Fi PMF (Protected Management Frame) is part of the Wi-Fi Alliance Wi-Fi CERTIFIED WPA2™ and Wi-Fi CERTIFIED WPA3™ standards, which is designed to increase Wi-Fi network protection from eavesdropping or forging and increases privacy protection.
Older or obscure devices that have not been updated or never received an update to account for this can have difficultly connecting to networks with this feature turned on, while some devices require it to be on to connect to the network. While incompatible devices should be very rare, there is the small chance that situations where the option needs to be on and off for all devices to successfully connect can be encountered. Getting in contact with the manufacturer of the device is always the most ideal solution.
An alternative workaround, if there is a mix of devices that require PMF on to connect and devices that are unable to connect while PMF is on, is to turn off Band Steering and independently set the PMF option for the two Wi-Fi networks (e.g. on for one and off for the other).