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Telstra (Retired) Shellock
Telstra (Retired)

Wireless networks, or Wi-Fi, allow us the freedom of using the internet without being tied down to a modem via a cable. However, a connection that relies on radio waves can be impacted by factors such as interference, signal range limits, hardware p ...

Telstra (Retired) Steph
Telstra (Retired)

Whilst we no longer extend the footprint of our Hybrid Fibre Coaxial (HFC) network, which supplies Cable Broadband, we are still able to connect some customers to the network if they are in an area within the HFC footprint.

How do I determine if I am ...

Community Manager DanK Community Manager
Community Manager

What is the Telstra Air Free Wi-Fi offer?   The ‘Telstra Air Free Wi-Fi offer’ is open to eligible mobile and home broadband customers.   It provides, eligible Telstra mobile customers and home broadband customers, free Wi-Fi data at Telstra Air Netw ...

Telstra (Retired) Shellock
Telstra (Retired)

Testing your broadband speed     To get an accurate picture of what the speed available, you need to:   1. Disconnect or disable any device connected to the modem via LAN or WiFi. This includes any TVs, T-Boxes, AppleTVs, gaming consoles, mobile phon ...

Telstra (Retired) PaulQ
Telstra (Retired)

To view and edit your Telstra-supplied modem settings, such as Wi-Fi Network Name, Password and DNS Settings, you need to know your modem’s default address - or home page.   Here are two options for finding it:   Option 1

Find your Telstra modem’s de ...

Telstra (Retired) Kenobi
Telstra (Retired)

Brief Version Power off your T-Gateway modem, wait for 30 seconds and then power it back on. Give it 2 minutes to reconnect to the internet. Power off your your NBN NTD, by turning it off at the power point on the wall. Wait for 30 seconds and then ...