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Broadband & nbn™

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Support Team TommyR
Support Team
Support Team ShannonD
Support Team

  If your business uses E-Mails for marketing, newsletters or billing purposes and receive an error when sending to all BigPond or Telstra mailboxes you will first need to do a few checks such as:

PTR record for your IP address is correct. This can ...

Community Manager DanK Community Manager
Community Manager

Thank you to everyone who has let us know about their current experience with Spam.

We're always working to improve our Spam filter,  however some management on your behalf may still be beneficial to help manage your inbox.   In order to help us fine ...

Community Manager DanK Community Manager
Community Manager

If you have noticed that you are receiving a large amount of emails from the post master (, it could be due to a number of reasons but the two most likely are;   A third party has used your email address as a reply ...

Telstra (Retired) Yannick
Telstra (Retired)

We have launched a new email service called Telstra Mail™  which will provide you with a simple-to-use email service, 10GB of storage and advanced security. This new service will replace the current Telstra and BigPond email service.

We’ll move active ...

Level 20: Director

When you run into a problem with your ADSL or Cable home internet, Home Phone or NBN service this tool will assist you to run troubleshooting diagnostics and get the problem resolved via your browser or a mobile app.         The Smart Troubleshootin ...