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Telstra (Retired) Yannick
Telstra (Retired)

We have launched a new email service called Telstra Mail™  which will provide you with a simple-to-use email service, 10GB of storage and advanced security. This new service will replace the current Telstra and BigPond email service.

We’ll move active ...

Community Alumni (Retired)

  Why is my email being blacklisted?       Blacklisting may be the cause of difficulties when sending or receiving emails and the below points will provide more information on why. Typically when Spamhaus blacklisting is preventing your emails, u ...

Telstra (Retired) Shellock
Telstra (Retired)

Problems with sending or receiving emails   If you are suddenly experiencing difficulties with sending or receiving emails through your BigPond mailbox, it may be due to one of these three possible causes:   1. Your BigPond password no longer meets t ...

Community Manager TimBartel Community Manager
Community Manager

When you run into a problem with your ADSL or Cable home internet, Home Phone or NBN service this tool will assist you to run troubleshooting diagnostics and get the problem resolved via your browser or a mobile app.         The Smart Troubleshootin ...

Telstra (Retired) Yannick
Telstra (Retired)

We’re soon launching a new email service called Telstra MailTM which will replace the current Telstra and BigPond® email service.   With Telstra Mail you’ll:  keep your current email address get increased storage with 10GB for your emails and attach ...

Telstra (Retired) Jay
Telstra (Retired)

The MyEmail service will be discontinued from 31 October 2013.   Why is the service being discontinued? The underlying technology is no longer being supported by one of our external providers.   Do I need to do anything?
No, the service will be cance ...