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Telstra (Retired) Yannick
Telstra (Retired)

Disconnecting the copper network in locations where NBN Co has rolled out their fibre network is a binding legal obligation for Telstra and a key part of the Government’s National Broadband Network (NBN) policy. The end point in this process is the m ...

Telstra (Retired) Shellock
Telstra (Retired)

How to Submit a TraceRoute   Why do a traceroute?    Traceroutes provide a list of all routers that it passes through, until it reaches the destination or fails. This makes it a handy tool for identifying the location of a difficulty.   Find out more ...

Community Manager Gamgees Community Manager
Community Manager

General   What is the Telstra Gateway Frontier™ modem? The Telstra Gateway Frontier™ modem is a “power on working” solution (begins to give you connectivity as soon as you turn it on) that will work on multiple technologies (ADSL, HFC and nbn™ access ...

Telstra (Retired) MattD
Telstra (Retired)

Our new solution when you've exceeded your Fixed Broadband Data limit!   Fixed Home Broadband customers* are able to top up their data allowance up to three times a year.    This means that any Telstra fixed broadband customer who has exceeded their ...

Telstra (Retired) Yannick
Telstra (Retired)

NBN Co's fixed wireless network provides access to regional communities that are generally located on the outskirts of major towns and cities.   Instead of a direct fibre to the premise (FTTP) connection, the fixed wireless service uses radio communi ...

Telstra (Retired) Shellock
Telstra (Retired)

Many people contact us in regards to latency (high pings) issues that they are experiencing within the BigPond network.  Please be aware that there are many factors (apart from routing) that contribute to latency.

Some common factors include: The p ...