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mandy000
Level 1: Cadet
6Trevor5
Level 1: Cadet

"9 weeks" ago i ordered a physical sim kit, $15 a month for 10gb., still waiting, whats the go Telstra???Today i receive an email telling me i will be charged $25 a month for 20gb., and still no physical sim kit!!! How can Telstra bill me for a servi ...

travis8
Level 1: Cadet

Hi, My wife and I currently have a Home Internet Entertainment contract expiring tomorrow (22/5/20). I have made arrangements to move to a different NBN provider, and as such do not wish to proceed with Telstra for any service. My question is, Do I n ...

FL2
Level 1: Cadet

May I suspense my broadband service due to the recent situation? 

smithja
Level 1: Cadet

I had a small bundle plan that I was happy with.  It has been changed (by Telstra? ) to a core internet bundle at slightly higher cost.  I was not consulted or informed and did not ask for or agree the change. Can't seem to get to talk to a real pers ...

Clifft
Level 2: Rookie

Good afternoon.I have been on the "Telstra X-Small Bundle" $59 per month for some time.On 17 February 2020 I received this email from Telstra:"As part of our commitment to simplify our products and provide great service, we’re moving customers to our ...

BasicUser
Level 1: Cadet

Am not IT-savvy so excuse the basic terminology ahead樂 Purchased Netgear Nighthawk (?) modem outright ar beginning of April on no contract/PAYG plan of 50GB in-store. Was advised I could downgrade/upgrade at any time. Have paid last month’s bill for ...

Zin1zen
Level 1: Cadet

My fixed line account number is 2000076153145. We are experiencing regular outages on internet service without any intimation from Telstra. The address is Templestowe and the Telstra systems does not depict outage. The problem is in the external netw ...

Wattsy360
Level 1: Cadet

I’m trying to track an order I submitted mid April with the order reference NA50847651 and the person on the phone has never heard of an order number starting with NA. I was wondering where can I go to chase up the order.  

BasicUser
Level 1: Cadet

Am not IT-savvy so excuse the basic terminology ahead樂 Purchased Netgear Nighthawk (?) modem outright ar beginning of April on no contract/PAYG plan of 50GB in-store. Was advised I could downgrade/upgrade at any time. Have paid last month’s bill for ...

bobpunchb
Level 3: Gumshoe

As a very long time loyal customer to Telstra I have been told I cannot get any discounts on NBN services and it also appears that this is the same for other services such as mobiles. Why stay loyal when there are cheaper and sometime better services ...

priojitganguly
Level 2: Rookie

It’s being 10 days that I have calling the Philippines call centre regarding a refund which was suppose to be credited back to my credit card within 5-7 working days ....... sick and tired of following up because 1. They don’t understand customers 2. ...

gorgo
Level 3: Gumshoe

When you upgrade a plan, does this also extend your contract from the date you upgrade or does it continue the original term. 

Poppy2599
Level 3: Gumshoe

on 25/11 i contacted telstra as i was running out of data and had used my free top ups. i was told that was ok i could get a once off free top up. i was told this had been successfully processed. at the same time i signed up to a new plan $90 unlimit ...

MrsMac54
Level 1: Cadet

I was told, with our new plan with the Telstra TV box, that we have $125 credit. Not sure how that works. 

LambsLamborghin
Level 2: Rookie

I want a computer check I need a person to come to my house & do a health check on all my computers will it cost me anything & how much or is my membership to cover the cost?

doug18
Level 2: Rookie

HiI am a little confused by an Email I received from Telstra in May this year. In part, the email states;”Your plan is nbn ready, so there'll be no change to your current plan inclusions, payments, contract period or phone number.”My current ADSL2+ p ...

TopherChris
Level 2: Rookie

Hi,New here... I just came back to to the 'T' with a Nighthawk M2 plan and an iPad Pro plan. The M2 has it's foibles but is FAST ! Wondering, a couple of things Re. MBB plans (for backup sim).1. e.g. "12GB data + 8GB bonus - Offer ends 2 Sep 2019"-- ...

Emmala89
Level 2: Rookie

Hi so our internet died Sunday night and technicians have just got it back on now (Thursday afternoon). The fault was on telstra’s end. I was told to contact billing afterwards and they would put a discount on the next bill in lieu of having no servi ...

mandy000
Level 1: Cadet
6Trevor5
Level 1: Cadet

"9 weeks" ago i ordered a physical sim kit, $15 a month for 10gb., still waiting, whats the go Telstra???Today i receive an email telling me i will be charged $25 a month for 20gb., and still no physical sim kit!!! How can Telstra bill me for a servi ...

Zin1zen
Level 1: Cadet

My fixed line account number is 2000076153145. We are experiencing regular outages on internet service without any intimation from Telstra. The address is Templestowe and the Telstra systems does not depict outage. The problem is in the external netw ...

Clips
Level 1: Cadet

After having a technician call he advised me that I would need a replacement modem. After 55 minutes on the phone I was advised that a replacement modem would be sent out which has happened. After being advised by support that as it was a replacement ...

markbaker
Level 1: Cadet

M mother signed up to Telstra yesterday and reicved an email with a link ro verify her email address and has tried several times and its keeps saying unable to verfiy email. Why is this happening ?

PlayRight
Level 1: Cadet

I have a internet bill and it's $85 for the unlimited package. If I upgrade to NBN Package does my old package go away and I just pay whatever the NBN package is or does the NBN package go ontop of what I'm already paying?

Kabeemthedream
Level 1: Cadet

Hi i was just wandering what an estimate price for FTTP is to a resudential adress would be.

Wolf4
Level 1: Cadet

I'm trying to change my mobile broadband plan. I'm logged in at my plan details page, I click the upgrade button, it takes me to a page with different plans, I choose the plan, it asks me if its an existing plan then gets me to log in (again) and the ...

Iwasconed
Level 4: Private Eye

Hi, As I have no help from God or Telstra. I just need to know where and how telstra can just keep adding extra cost to my bundle. Went up $8 last month now up again nearly $3 to be now at $90 with no explaination plus no figures showing the extras.W ...

S-elghazi
Level 1: Cadet

Hi I signed up to Telstra about 3 weeks ago, I waited for the modem in the mail, once I recieved it I installed it and called Telstra to connect my service “which they said I wouldn’t have to do because it would be done automatically”. I spoke to som ...

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