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Tag4
Level 2: Rookie

Hi,I'm trying to get a response from Telstra chat on how to disconnect the nighthawk service I have on my account, which I went to after trying to cal 132200. No response after nearly 4 hours and the 132200 just send you back to the message app. Does ...

PeterJG
Level 1: Cadet

I have been advised that my plan will be upgraded to the Core Internet Plan and the minimum monthly cost of my new plan will be $75. I hold a aged pension card issued by CentreLink. What discounts am I entitled to on this plan?

bennals
Level 1: Cadet

Hi. I placed an order for a sim only mobile data plan (200GB for $75 per month) over the phone last Thursday. I was given an interaction reference number and told I would receive an order confirmation email but I haven't received any further communic ...

csnr
Level 1: Cadet

Does Telstra Offer 40 Mb/s or Faster Upload Speed Plans? The speed ratings published by Choice magazine and based, I believe, on the ACCC's measurements, quote 100/40 Mb/s as a Telstra speed option plan. (For example, I couldn't find any mention of t ...

Chucky7
Level 1: Cadet

Where do i look for data usage on a pre paid 4gx 

NeilNiem
Level 1: Cadet

Can't find anywhere on Telstra's website to ask a simple question in a chat. Their "contact us" links keep returning to the same unhelpful page - what a frustration! Anyway this is what I want to know: Will Telstra allow me to but the Nighthawk M2 de ...

Troyincairms
Level 2: Rookie

as Telstra now doesn’t take callers- instead they gang up and send a link for you to send a message- I have texted over 100 times- and have no reply. We are healthcare workers, so I have also done as requested and wrote ‘healthcare workers’ in the me ...

tccack1
Level 2: Rookie

Is there a way I can check on the status of a complaint which was lodged 16th June.I have been contacted about the issue which relates to the webpage for my account AND the my Telstra app AND the local Telstra shop employees none of which can view th ...

Gadget1
Level 1: Cadet

My question is that I have 2 x Mobile hotspot devices I have in my vehicles to connect my dashcams to the cloud both with sim cards on $15 per month for 5gb each and a sim card in a OBD connected device for vehicle security/tracking @ $15 per month f ...

MCT1
Level 1: Cadet

Cmon guys, this is really a joke. $120 a month for 100/5. People on NBN can now get 1000/50 (yes 1000) for $150. 
I can handle 100 down, but 5 up is ridiculous. 

it’s impossible to work from home, especially when the infrastructure is all there! I have ...

baba_john
Level 2: Rookie

Hello All I was on Telstra ADSL everything was fine. I recently got my NBN modem and today I connected it. As soon I connected I saw some signal so I removed my ADSL. Now after an hour NBN is not connecting and then I tried my ADSL even that is not c ...

Chevron
Level 2: Rookie

My Telstra Home NBN bill has the word "Advanced" printed next to my home phone number. What does that mean please?   (I didn't take up the offer of a home phone when I converted to an nbn connection 2+years ago; so I'm suspicious as to why the compul ...

BasicUser
Level 1: Cadet

Am not IT-savvy so excuse the basic terminology ahead樂 Purchased Netgear Nighthawk (?) modem outright ar beginning of April on no contract/PAYG plan of 50GB in-store. Was advised I could downgrade/upgrade at any time. Have paid last month’s bill for ...

bobpunchb
Level 3: Gumshoe

As a very long time loyal customer to Telstra I have been told I cannot get any discounts on NBN services and it also appears that this is the same for other services such as mobiles. Why stay loyal when there are cheaper and sometime better services ...

priojitganguly
Level 2: Rookie

It’s being 10 days that I have calling the Philippines call centre regarding a refund which was suppose to be credited back to my credit card within 5-7 working days ....... sick and tired of following up because 1. They don’t understand customers 2. ...

gorgo
Level 3: Gumshoe

When you upgrade a plan, does this also extend your contract from the date you upgrade or does it continue the original term. 

Poppy2599
Level 3: Gumshoe

on 25/11 i contacted telstra as i was running out of data and had used my free top ups. i was told that was ok i could get a once off free top up. i was told this had been successfully processed. at the same time i signed up to a new plan $90 unlimit ...

MrsMac54
Level 1: Cadet

I was told, with our new plan with the Telstra TV box, that we have $125 credit. Not sure how that works. 

LambsLamborghin
Level 2: Rookie

I want a computer check I need a person to come to my house & do a health check on all my computers will it cost me anything & how much or is my membership to cover the cost?

doug18
Level 2: Rookie

HiI am a little confused by an Email I received from Telstra in May this year. In part, the email states;”Your plan is nbn ready, so there'll be no change to your current plan inclusions, payments, contract period or phone number.”My current ADSL2+ p ...

PeterJG
Level 1: Cadet

I have been advised that my plan will be upgraded to the Core Internet Plan and the minimum monthly cost of my new plan will be $75. I hold a aged pension card issued by CentreLink. What discounts am I entitled to on this plan?

Chucky7
Level 1: Cadet

Where do i look for data usage on a pre paid 4gx 

tccack1
Level 2: Rookie

Is there a way I can check on the status of a complaint which was lodged 16th June.I have been contacted about the issue which relates to the webpage for my account AND the my Telstra app AND the local Telstra shop employees none of which can view th ...

Gadget1
Level 1: Cadet

My question is that I have 2 x Mobile hotspot devices I have in my vehicles to connect my dashcams to the cloud both with sim cards on $15 per month for 5gb each and a sim card in a OBD connected device for vehicle security/tracking @ $15 per month f ...

Mich1234
Level 1: Cadet

My total bill was $215 per month for mobile and home broadband bundle. Contract started Oct 2019. The broadband was $80 but the last 3 bills increased to $90! I did Telstra app chat and they said I was out of contract so Telstra increased it. Not on ...

JamesA2
Level 1: Cadet

I’m currently looking to cancel my home internet broadband and from what I’ve read, upon calling Telsta, the disconnection would take place within 48 hours rather than a set date. So if I were to disconnect with 17 days left, would I get a refund for ...

ddtaylor
Level 1: Cadet

I’ve been trying to contact Telstra for the last few days to discuss connecting the NBN but they always say that due to Covid 19 they cannot help. The message link fails to send! No response on the Telstra App messaging! What now?

MICKDUNNDEE
Level 4: Private Eye

Why is telstra only offering 50/20 nbn plans were as all are offering 100/20 and 100/40.Is telstra going to increase and when.Ijoined a few days ago and if 50/20 os only what telstra will offer i might just have to change isp. 

LynLen
Level 1: Cadet

I keep getting a message my bigpond is out of dateIf I go to updates, it saysoutlook updates, mine is windows live mailCan I still update with outlookLyn 

Becstar4
Level 1: Cadet

How do you purchase an nbn plan online... I am finding it impossible and have a modem already..... help please

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