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teddyboy2014
teddyboy2014
Level 5: Eagle Eye
3 weeks ago

Billing

HI, Have tried unsuccessfully to get support on the below, and know that this cant be that hard. 1 My monthly account is saves after download but wont open.2 Can I get a paper posted monthly account without being charged3 THIS DISTURBS ME Have been w ...

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Matt203
Matt203
Level 1: Cadet
May

Contract end date

I have looked everywhere in your website and it is impossible to find details of my contract. Where do I find the end date for my contract? There's also no chat available. You are impossible to contact. When I click on contact I always end up being d ...

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Rozzascrum
Rozzascrum
Level 1: Cadet
Monday

Data sharing SIM on personal plans

Hey All, Planning to buy an Apple Watch next phone upgrade. This means I will have a Phone/Watch/iPad combo. $19 for each additional device to have its own minimal data plan unshared is not financially viable when I can for example get a Sim with Opt ...

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Telstradogs
Telstradogs
Level 1: Cadet
Saturday

Upgrading Foxtel Bundle - Don’t want new IQ box

Hi, Does anyone know(tried to phone but they aren’t taking any calls and the messaging is hopeless) if you can upgrade the bundle and keep the existing box, so you don’t have to pay the one off fee for new box and connection fee???? in desperation I ...

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Beachgirl11
Beachgirl11
Level 1: Cadet
3 weeks ago

Billing question

I have been trying to contact someone at Telstra for over two weeks now to assess my plan for NBN. I have been on hold for two hours twice last week still not connected... Yesterday got though after one hr 11 mins then she put me on hold and never ca ...

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Akshayk0
Akshayk0
Level 1: Cadet
3 weeks ago

payment history

hi i am Akshay kumar and i want to know that in my bill history the january month showing 950$ something showing in credit and i don’t know 路‍♂️ what is this then i request u please solve my problem  thanks 

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stacey51
stacey51
Level 1: Cadet
3 weeks ago

foxtel packages through telstra

could you update me on Foxtel packages available through telstra

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AllyCee
AllyCee
Level 1: Cadet
a month ago

Upgrading NBN Modem and Plan

Hello,I am currently on an old 'Telstra Large Bundle' plan and wish to upgrade.I tried getting some phone and chat help but couldn't...totally understand due to all the covid cases....anyway, I just purchased a new plan online 'nbn 50 Standard Plus w ...

  • 139 Views
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vorttex
vorttex
Level 1: Cadet
a month ago

Why haven't I received a Telstra smart modem?

I finally have the NBN connected through Telstra. My bundle includes home phone. The setup instructions include connecting the Telstra smart modem and then connect the phone to the modem. I have not been sent the modem so now i don't have my  home ph ...

  • 161 Views
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Bluepig
Bluepig
Level 1: Cadet
a month ago

Core Internet and Foxtel- Bill Query.

Hi,we recently switched to the Core Internet Bundle with Telstra TV,  assuming our Foxtel service would be cancelled as it was part of our previous bundle. We have been charged for both packages on our latest bill, there is a pro rata component liste ...

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NameHere
NameHere
Level 1: Cadet
May

My Home Internet Connect Plus contracts ends next month. What happens if I do nothing?

I don't want to change plans because all the current ones are more expensive. Currently paying $79 a month, the similar new plan is $90 a month. Telstra are not taking calls and the chat system won't let me chat to a person. What happens if I do noth ...

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VJ29
VJ29
Level 1: Cadet
March

Internet bundle

Hi, My internet bundle until last year was $80, now suddenly it changed to $95 without any notification?

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JLP97
JLP97
Level 2: Rookie
February

does anyone know how I canarrange to transfer my business account to residential

does anyone know how I can transfer my business account to residential without going around in circles.

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Gongon
Gongon
Level 1: Cadet
December

Pause plan

Hi, I will be on holiday for 45 days outside of Australia  and would like to pause my plan for a month. Is it possible so I don't incur in unnecessary charges? I'm already abroad BTW. 

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Mollwood51
Mollwood51
Level 1: Cadet
December

Unlimited home plan upgrading

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Joanne3870
Joanne3870
Level 1: Cadet
November

Access for all & Low income assistance.

Hi All,   I was just wounding  if anyone could help me out with some information regarding Low income & pensioner discount assistance please. I have been trying to get any at all helpful information or any kind of assistance for over 12 months now bu ...

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Canada
Canada
Level 1: Cadet
November

NBN Plans

Telstra gave me a Bundle of $80 per month when the NBN was installed. This included all local calls and calls to standard Australian mobiles capped at $2.  I would like to understand why every month, my local calls and calls to "Non Telstra mobiles ? ...

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Chris148
Chris148
Level 2: Rookie
May 2019

TSA unwanted calls

What do i have to do in order to stop TSA calling me every 6 months to offer me all these great exclusive more cost effective deals that are always double the price of what I pay? Also im on the do not call register so how does this work?

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Steve4570
Steve4570
Level 2: Rookie
May 2019

Home phone and mobile bundles / plans?

Hi. Is there still such a thing as a home phone (NBN) and mobile bundle? Have searched the Telstra site and found nothing but a couple of 404s. Looking for phone service only i.e. no requirement for home or mobile internet. Thanks! 

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diymort
diymort
Level 2: Rookie
April 2019

Nbn no contract Essential Internet $70

We are still on Telstra contract for Internet till November 2019.While phoning Telstra on a billing matter for our bundle, Telstra assumed we would sign up for NBN available now.  It is the 'Essential Internet' plan -no contract. We like the no contr ...

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Telstradogs
Telstradogs
Level 1: Cadet
Saturday

Upgrading Foxtel Bundle - Don’t want new IQ box

Hi, Does anyone know(tried to phone but they aren’t taking any calls and the messaging is hopeless) if you can upgrade the bundle and keep the existing box, so you don’t have to pay the one off fee for new box and connection fee???? in desperation I ...

  • 61 Views
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Akshayk0
Akshayk0
Level 1: Cadet
3 weeks ago

payment history

hi i am Akshay kumar and i want to know that in my bill history the january month showing 950$ something showing in credit and i don’t know 路‍♂️ what is this then i request u please solve my problem  thanks 

  • 85 Views
  • 0 Replies
0 Kudos
Like
More
AllyCee
AllyCee
Level 1: Cadet
a month ago

Upgrading NBN Modem and Plan

Hello,I am currently on an old 'Telstra Large Bundle' plan and wish to upgrade.I tried getting some phone and chat help but couldn't...totally understand due to all the covid cases....anyway, I just purchased a new plan online 'nbn 50 Standard Plus w ...

  • 139 Views
  • 0 Replies
0 Kudos
Like
More
vorttex
vorttex
Level 1: Cadet
a month ago

Why haven't I received a Telstra smart modem?

I finally have the NBN connected through Telstra. My bundle includes home phone. The setup instructions include connecting the Telstra smart modem and then connect the phone to the modem. I have not been sent the modem so now i don't have my  home ph ...

  • 161 Views
  • 0 Replies
0 Kudos
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Bluepig
Bluepig
Level 1: Cadet
a month ago

Core Internet and Foxtel- Bill Query.

Hi,we recently switched to the Core Internet Bundle with Telstra TV,  assuming our Foxtel service would be cancelled as it was part of our previous bundle. We have been charged for both packages on our latest bill, there is a pro rata component liste ...

  • 176 Views
  • 0 Replies
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PK57
PK57
Level 1: Cadet
a month ago

Possible Scam - false order of Telstra bundle

I received an email supposedly from Telstra advising of a new bundle deal ordered. We did not order any changes with Telstra. the email looks fairly legit, but without the appropriate mobile numbers. It was supposedly placed at 10:27PM 27/05, but we ...

  • 126 Views
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Blueblue
Blueblue
Level 1: Cadet
a month ago

credit

Hi, Our church has an old account with Telstra, which has a credit.We would like to ask Telstra to refund the credit to our new account.We don't have the mobile phone. I tried to go to Telstra store, but the customer service asked me to do it online. ...

  • 124 Views
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Lilidog
Lilidog
Level 1: Cadet
May

Bill payment help

My bill includes “starter internet “. Do I need this ?

  • 140 Views
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Tinfoil
Tinfoil
Level 1: Cadet
May

No reply to querie

How can I get a reply to the queries I send to recify a problem with the mobile phone contract I had with Telstra (expired 13th May)?I understand that things are slower because of the covet19 matter, but an acknowledgement or phone call would help.

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Bronc66
Bronc66
Level 1: Cadet
May

New

Hi I renewed my contract about a month ago, about a week later I received a text message saying my credit check was unsuccessful. Therefore could not proceed with my order Which I didn’t understand why as I have never had a late bill and new contact ...

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