Bundle Plans & Rates

Hi, I'm looking to upgrade my bundle plan.  Website is offering the 100Mbps with $20 discount for 6 months (90 dollarbucks), but when I enter my address to select this (I'm an existing customer), the bundle is still emblazoned with 'HOT OFFER', but i ...

Whilst trying to Manage my home Phone Plan so I can change to an unlisted number I get a 404 - Page not found error.This error has been coming up for at least a week when I try and mage mt Plan either through the website or the mobile app

Hello, Currently a Telstra customer - have a bundle pack with NBN, x2 iPhone 7 mobile phones and x1 home phone and was just wondering if it’s possible to upgrade to the iPhone 12? Any advice on this would be appreciated 

How to I cancel my tablet add on . Plan ran out and I have no need for the mobile connection on the Samsung tab a 8 tablet

Latest account has increased to $110. I know not why. Says premium account better for families using multiple streaming services. I am widowed pensioner with a small dog. Says account has increased from $90 special rate. I have been paying $100 since ...

Recently finished the 24 month contract for our home internet plan. Whilst attempting to change plan, I noticed two sneaky options. When agreeing to terms & conditions and privacy statement, you are also agreeing to marketing material.Come on Telstra ...

When I call the 13 22 00  number it says 'Welcome to telstra' and hangs up. Im on VoWifi it that matters. Has been doing it for a few weeks when I try occasionally. Is there another number i can try?

our home phoneand internet plan has ended paying month to month and our foxtel Now with telstra ends on 19/1/21 and can't find a telstra plan that includes foxtel now 

Dear Team, I have received your offer to upgrade to NBN with thanks. Before my husband and I decide to proceed to switch, we have the following questions: 1. Our home phone has not been working for several years, and so when we upgrade do we get a ne ...

I own both my phone and my tablet, currently my tablet is wifi only and I want to add it onto my mobile plan to share the data.  Can I do this? 

I don't want to change plans because all the current ones are more expensive. Currently paying $79 a month, the similar new plan is $90 a month. Telstra are not taking calls and the chat system won't let me chat to a person. What happens if I do noth ...

Hi, My internet bundle until last year was $80, now suddenly it changed to $95 without any notification?

does anyone know how I can transfer my business account to residential without going around in circles.

Hi, I will be on holiday for 45 days outside of Australia  and would like to pause my plan for a month. Is it possible so I don't incur in unnecessary charges? I'm already abroad BTW. 

Hi All,   I was just wounding  if anyone could help me out with some information regarding Low income & pensioner discount assistance please. I have been trying to get any at all helpful information or any kind of assistance for over 12 months now bu ...

Telstra gave me a Bundle of $80 per month when the NBN was installed. This included all local calls and calls to standard Australian mobiles capped at $2.  I would like to understand why every month, my local calls and calls to "Non Telstra mobiles ? ...

What do i have to do in order to stop TSA calling me every 6 months to offer me all these great exclusive more cost effective deals that are always double the price of what I pay? Also im on the do not call register so how does this work?

Hi. Is there still such a thing as a home phone (NBN) and mobile bundle? Have searched the Telstra site and found nothing but a couple of 404s. Looking for phone service only i.e. no requirement for home or mobile internet. Thanks! 

We are still on Telstra contract for Internet till November 2019.While phoning Telstra on a billing matter for our bundle, Telstra assumed we would sign up for NBN available now.  It is the 'Essential Internet' plan -no contract. We like the no contr ...

Our area has been without cable internet for the past 15 days, though the phone is ok.  The outages page invariably shows anything from 2 hrs to 8 hrs to 1 day to 2 days to "to be determined".  We (neighbour with same problem) feel that the installat ...

I have signed up for Telstra service since December as they promised to get me connected with their infrastructure (installing a Telstra pit in front of my house). My developer has submitted for telstra connection before selling me the land which I b ...

Can i add a mobile (including the phone) to my existing service??
And what are the charges etc??

Is it possible to keep my prepaid Telstra mobile number but have it bundled with my home broadband bundle? I currently pay $30 a month for my prepaid mobile service.... would I be able to get a cheaper service this way? I have no interest in getting ...

I have been billed $1 four times under Sdf Australia just after I got my home internet bundle, I don’t want whatever this is and this was where I was directed to have it resolved, thanks