Is there such a thing as a Family plan for prepaid mobiles ? Or similar bundles if you have home internet, home phone and 3 to 4 sims in the house? I am about to go to an indirect option that still uses the telstra network - $80 Family PlanYou and ...
i have had a telstra/foxtel bundle for about ten years i have just received an email saying they are separating the plans (would you believe to make it easier for me to mix and match plans) and this is going to cost me an extra $50 a month can they d ...
Can anyone give me some advice on how to cancel an NBN order? I placed my NBN order on 5 Jan online, and somehow the order has been cancelled without any reason and I was not notified at all. After waiting for a few days without an email from Telstra ...
our home phoneand internet plan has ended paying month to month and our foxtel Now with telstra ends on 19/1/21 and can't find a telstra plan that includes foxtel now
Hi! I received a letter from Telstra saying that my Full Service Fixed Phone Credit ($10 per month) is now not an eligible discount! Any one else? I have had a Telstra phone for about 30 years and pay $183 per month including broadband and foxtel!
Dear Team, I have received your offer to upgrade to NBN with thanks. Before my husband and I decide to proceed to switch, we have the following questions: 1. Our home phone has not been working for several years, and so when we upgrade do we get a ne ...
Hi,I am using Telstra plan on my 2 numbers ($60 each/month). At the time of selling these plans Telstra representative sold us accessories worth approximately $300. I selected $240 headphone and for remaining $60 he has given us some random products. ...
Recently had someone for Telsta call about a complaint I had, that was solved, then he went on about a cheaper plan I said sounds to good to be true, he said its because you have been faithful and with us for so long we are offering you this plan so ...
Hi, My foxtel+phone+internet(nbn) bundle is displaying out of contract - I want to negotiate a new contract. How can I do that? Can I get a sales person to contact me overseas as I can't get back into the country because of covid. I pay and hold the ...
Hello, my NBN plan has been changed, without consent - to nbn premium evening speed, from nbn standard plus evening speed. There is no benefit as my speed can't improve due to location (another story). However, I appear to have lost my free Foxtel ch ...
I received an email on the 23rd September 2020, stating that I would be changed from the 28th October 2020 to the Ultimate Voice Plan. The monthly cost of this plan is $55.00 but I would receive a discount of $5.00 so the monthly price I would pay ...
I changed over from Telstra CABLE to NBN 30-Sept-2020. I confirmed "superfast add-on" (250 Mbps) was available at my HFC address, so I ordered it (NA51518671). I connected NBN equipment on 16-Oct-2020.I am still configured as "Fast NBN (100 Mbps) and ...
our home phoneand internet plan has ended paying month to month and our foxtel Now with telstra ends on 19/1/21 and can't find a telstra plan that includes foxtel now
Dear Team, I have received your offer to upgrade to NBN with thanks. Before my husband and I decide to proceed to switch, we have the following questions: 1. Our home phone has not been working for several years, and so when we upgrade do we get a ne ...
I don't want to change plans because all the current ones are more expensive. Currently paying $79 a month, the similar new plan is $90 a month. Telstra are not taking calls and the chat system won't let me chat to a person. What happens if I do noth ...
Hi, I will be on holiday for 45 days outside of Australia and would like to pause my plan for a month. Is it possible so I don't incur in unnecessary charges? I'm already abroad BTW.
Hi All, I was just wounding if anyone could help me out with some information regarding Low income & pensioner discount assistance please. I have been trying to get any at all helpful information or any kind of assistance for over 12 months now bu ...
Telstra gave me a Bundle of $80 per month when the NBN was installed. This included all local calls and calls to standard Australian mobiles capped at $2. I would like to understand why every month, my local calls and calls to "Non Telstra mobiles ? ...
What do i have to do in order to stop TSA calling me every 6 months to offer me all these great exclusive more cost effective deals that are always double the price of what I pay? Also im on the do not call register so how does this work?
Hi. Is there still such a thing as a home phone (NBN) and mobile bundle? Have searched the Telstra site and found nothing but a couple of 404s. Looking for phone service only i.e. no requirement for home or mobile internet. Thanks!
We are still on Telstra contract for Internet till November 2019.While phoning Telstra on a billing matter for our bundle, Telstra assumed we would sign up for NBN available now. It is the 'Essential Internet' plan -no contract. We like the no contr ...
Our area has been without cable internet for the past 15 days, though the phone is ok. The outages page invariably shows anything from 2 hrs to 8 hrs to 1 day to 2 days to "to be determined". We (neighbour with same problem) feel that the installat ...
I have signed up for Telstra service since December as they promised to get me connected with their infrastructure (installing a Telstra pit in front of my house). My developer has submitted for telstra connection before selling me the land which I b ...
Is it possible to keep my prepaid Telstra mobile number but have it bundled with my home broadband bundle? I currently pay $30 a month for my prepaid mobile service.... would I be able to get a cheaper service this way? I have no interest in getting ...
I have been billed $1 four times under Sdf Australia just after I got my home internet bundle, I don’t want whatever this is and this was where I was directed to have it resolved, thanks
Can I purchase an iPad Pro on a post paid plan, move my out of contract iPhone 7 to pre paid and share the data between them? I would like to buy a iPad Pro but don’t want a post paid plan for both as it’s too costly. I have 4GB pm now which I don’t ...
Hi received an official looking email regarding a gift card for being a bundle customer however i fear it might be a scam it says redeem at telstra.com/redeem with a promotional code if i try to type in telstra.com it diverts to telstra.com.au on m ...
I have re contracted to the unlimited + streaming bundle. Just wondering if anyone else has and how long it took for your Telstra TV to arrive and when you finally were able to redeem your Foxtel now subscriptions. It’s been a week what should I ex ...
Had called 132200 and was offered an alternative. 12 days later no record of what was offered and today, forced to go on new 24 months plan. Has anyone had this issue? how was it fixed? Cheers.
Can anyone give me some advice on how to cancel an NBN order? I placed my NBN order on 5 Jan online, and somehow the order has been cancelled without any reason and I was not notified at all. After waiting for a few days without an email from Telstra ...
Hi,I am using Telstra plan on my 2 numbers ($60 each/month). At the time of selling these plans Telstra representative sold us accessories worth approximately $300. I selected $240 headphone and for remaining $60 he has given us some random products. ...
I received an email on the 23rd September 2020, stating that I would be changed from the 28th October 2020 to the Ultimate Voice Plan. The monthly cost of this plan is $55.00 but I would receive a discount of $5.00 so the monthly price I would pay ...
why cant we get onto telstra, one of my plans has changed without any notification and no my kids data usage has been more than halved through our family sharing plan, wish they would answer the phone, starting to get pissed off
I am trying to talk to someone about renewing my NBN/Foxtel plan with no luck what so ever,It does seem it is as though Telstra want their customers to switch
so just went through Telstra, Belong and Boost au.....
the reality is there is nothing of value in these plans to people on low incomes... as a stay at home carer who needs maximum value, maximum service at a cheap price, i cant get it...
I need ...
Hi, when trying to order Apple Watch under my Post Paid account, I recieve the following error regardless of identification method I use: "There was a problem identifying your service. Sorry, these details do not match our records. Please try again." ...
why can't I phone anyone anymore...I don't want any apps on my phone...where is the customer service...it seems the only way I can get anyone to talk to me is when I lodge a complaint to the TIO. How dare you keep changing our plans willy nilly. Yo ...
Hi, I have two teenage sons, myself & my husband all on different expensive plans plus internet on top of that. I think I’d like to buy four brand new iphone 11’s (the smallest models “S”?) with high data storage & fast internet all in one. I cannot ...
I have cable internet bundled with Foxtel, and a couple of mobile accounts. I am now forced to upgrade to NBN, so how will this affect the bundle - does the NBN account replace the existing Cable product, or will it be billed separately?Tried to use ...
I got an email with an offer to upgrade my phone with a monthly credit but I can no longer find the email. How can I find this. It was a iPhone 11 upgrade with a $20 month credit. Thanks
Hello Is it possible to change my Speed Boost Plan from NBN Standard plus to NBN Premium on my Hottest Entertainment Bundle through the Telstra website? As i talked to someone and they said they could do it however they said it would be an extra $30 ...
I have unlimited internet, a landline and 3 mobiles as part of a residential bundle. I want to switch this to a Small Business Account but cannot get onto a customer service rep due to Covid. I am told to do this online but can't find where? Can anyo ...
I recently changed my plan over just before the new plans came out, to a Small 30gb @ $50.00 per month. soon after having done so, I received a notification from Telstra that I had to change to the new small plan being 40gb @ $55.00 per month and tha ...
Hi, Does anyone know(tried to phone but they aren’t taking any calls and the messaging is hopeless) if you can upgrade the bundle and keep the existing box, so you don’t have to pay the one off fee for new box and connection fee???? in desperation I ...
hi i am Akshay kumar and i want to know that in my bill history the january month showing 950$ something showing in credit and i don’t know 路♂️ what is this then i request u please solve my problem thanks