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Bluepig
Level 1: Cadet

Hi,we recently switched to the Core Internet Bundle with Telstra TV,  assuming our Foxtel service would be cancelled as it was part of our previous bundle. We have been charged for both packages on our latest bill, there is a pro rata component liste ...

PK57
Level 1: Cadet

I received an email supposedly from Telstra advising of a new bundle deal ordered. We did not order any changes with Telstra. the email looks fairly legit, but without the appropriate mobile numbers. It was supposedly placed at 10:27PM 27/05, but we ...

Blueblue
Level 1: Cadet

Hi, Our church has an old account with Telstra, which has a credit.We would like to ask Telstra to refund the credit to our new account.We don't have the mobile phone. I tried to go to Telstra store, but the customer service asked me to do it online. ...

NameHere
Level 1: Cadet

I don't want to change plans because all the current ones are more expensive. Currently paying $79 a month, the similar new plan is $90 a month. Telstra are not taking calls and the chat system won't let me chat to a person. What happens if I do noth ...

TheKnuckler
Level 1: Cadet

I accidently ordered a internet bundle that I have already got?

Bill_Parry
Level 1: Cadet

I’ve added the Xbox one x and got the order confirmed email. It has been two weeks now and I still have not received my tracking number or have been given any indication as to when I’ll get my product. I’m also being charged for a product that I have ...

Lilidog
Level 1: Cadet

My bill includes “starter internet “. Do I need this ?

Tinfoil
Level 1: Cadet

How can I get a reply to the queries I send to recify a problem with the mobile phone contract I had with Telstra (expired 13th May)?I understand that things are slower because of the covet19 matter, but an acknowledgement or phone call would help.

Alygeoff
Level 1: Cadet

Hi I am looking to suspend our Foxtel service to reduce our costs in light of the Coronavirus and our reduced income. We need internet for the children to complete their homework and schooling, we cannot reduce this. Can we suspend our Foxtel service ...

Bronc66
Level 1: Cadet

New

Hi I renewed my contract about a month ago, about a week later I received a text message saying my credit check was unsuccessful. Therefore could not proceed with my order Which I didn’t understand why as I have never had a late bill and new contact ...

NameHere
Level 1: Cadet

I don't want to change plans because all the current ones are more expensive. Currently paying $79 a month, the similar new plan is $90 a month. Telstra are not taking calls and the chat system won't let me chat to a person. What happens if I do noth ...

VJ29
Level 1: Cadet

Hi, My internet bundle until last year was $80, now suddenly it changed to $95 without any notification?

JLP97
Level 2: Rookie

does anyone know how I can transfer my business account to residential without going around in circles.

Gongon
Level 1: Cadet

Hi, I will be on holiday for 45 days outside of Australia  and would like to pause my plan for a month. Is it possible so I don't incur in unnecessary charges? I'm already abroad BTW. 

Mollwood51
Level 1: Cadet
Joanne3870
Level 1: Cadet

Hi All,   I was just wounding  if anyone could help me out with some information regarding Low income & pensioner discount assistance please. I have been trying to get any at all helpful information or any kind of assistance for over 12 months now bu ...

Canada
Level 1: Cadet

Telstra gave me a Bundle of $80 per month when the NBN was installed. This included all local calls and calls to standard Australian mobiles capped at $2.  I would like to understand why every month, my local calls and calls to "Non Telstra mobiles ? ...

Chris148
Level 2: Rookie

What do i have to do in order to stop TSA calling me every 6 months to offer me all these great exclusive more cost effective deals that are always double the price of what I pay? Also im on the do not call register so how does this work?

Steve4570
Level 2: Rookie

Hi. Is there still such a thing as a home phone (NBN) and mobile bundle? Have searched the Telstra site and found nothing but a couple of 404s. Looking for phone service only i.e. no requirement for home or mobile internet. Thanks! 

diymort
Level 2: Rookie

We are still on Telstra contract for Internet till November 2019.While phoning Telstra on a billing matter for our bundle, Telstra assumed we would sign up for NBN available now.  It is the 'Essential Internet' plan -no contract. We like the no contr ...

Bluepig
Level 1: Cadet

Hi,we recently switched to the Core Internet Bundle with Telstra TV,  assuming our Foxtel service would be cancelled as it was part of our previous bundle. We have been charged for both packages on our latest bill, there is a pro rata component liste ...

PK57
Level 1: Cadet

I received an email supposedly from Telstra advising of a new bundle deal ordered. We did not order any changes with Telstra. the email looks fairly legit, but without the appropriate mobile numbers. It was supposedly placed at 10:27PM 27/05, but we ...

Blueblue
Level 1: Cadet

Hi, Our church has an old account with Telstra, which has a credit.We would like to ask Telstra to refund the credit to our new account.We don't have the mobile phone. I tried to go to Telstra store, but the customer service asked me to do it online. ...

Lilidog
Level 1: Cadet

My bill includes “starter internet “. Do I need this ?

Tinfoil
Level 1: Cadet

How can I get a reply to the queries I send to recify a problem with the mobile phone contract I had with Telstra (expired 13th May)?I understand that things are slower because of the covet19 matter, but an acknowledgement or phone call would help.

Bronc66
Level 1: Cadet

New

Hi I renewed my contract about a month ago, about a week later I received a text message saying my credit check was unsuccessful. Therefore could not proceed with my order Which I didn’t understand why as I have never had a late bill and new contact ...

Gor2630
Level 1: Cadet

Hi. Wondering if anyone else has a similar start!? I am about to lodge a formal complaint.   I was an existing cable broadband customer and was resisting signing up to the NBN because of the drop in speed this would bring. In the end, I agreed to swa ...

JollySwagman
Level 1: Cadet

Hi everyone. My 24-month NBN bundle just ended. If i renew for same bundle, will i get the new and better smart modem gen2, or is it for 'new' customers only? Thank you in advance.   

maursy
Level 1: Cadet

I've tried to cancel telstra netflix thank you 

KezArcher
Level 1: Cadet

How long should it take for an order of an internet upgrade bundle to take affect,?I received an email on the 8th May with an order number but nothing had been processed as yet. I don't even think it has been entered in the system because it is not s ...

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