chrisandkathy4
Level 2: Rookie

Change Plan - 404 Error

Answered

Whilst trying to Manage my home Phone Plan so I can change to an unlisted number I get a 404 - Page not found error.

This error has been coming up for at least a week when I try and mage mt Plan either through the website or the mobile app

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Change Plan - 404 Error

You will need to contact Telstra to get it resolved and change your plan.

 

Call 132200 or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Change Plan - 404 Error

You will need to contact Telstra to get it resolved and change your plan.

 

Call 132200 or send a message by either:

  • the My Telstra app on your mobile
  • logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

chrisandkathy4
Level 2: Rookie

Re: Change Plan - 404 Error

so the "manage" button does nothing except bring up 404 errors?

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Change Plan - 404 Error

In your case at the moment, yes. It means that there is something going wrong in the database that is preventing customer access to certain functions. It is happening for me as well at the moment - I can't see any data usage for any of my services - I don't even have the manage button available on mine..

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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