Nellieo
Level 1: Cadet

Core internet package includes 500gb per month but no data is shown to be used.

Hello I have a Telstra adsl core internet package set up at a rental property the data includes 500gb per month.

the data does not register on my account.

I don’t understand as I know the occupant uses the internet. What could be a possible reason for this.

 

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3 REPLIES 3
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Core internet package includes 500gb per month but no data is shown to be used.

When you say “the data does not register on my account”, how are you attempting to access such information?.

 

Does the service show under Services in the My Telstra app or My Telstra on the Telstra website?.

Nellieo
Level 1: Cadet

Re: Core internet package includes 500gb per month but no data is shown to be used.

On my Telstra app.

 

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Core internet package includes 500gb per month but no data is shown to be used.

Does your monthly bill indicate usage occurred?.

 

If so, then you could contact the My Telstra team and ask why the usage is not shown in the My Telstra app.

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