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Unauthorised plan change
My hottest entertainment bundle which includes internet, home phone & Foxtel has been split up and renamed and costs me more per month for the same services.
I was not consulted about this change.
when I messaged the support people I asked several times when could I lodge a formal complaint and they would not answer the question. Nor did they explain how they can change my plans without consulting me.
very frustrated!!!! Any recommendations please
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Re: Unauthorised plan change
My recommendation is to use the below link and put in a complaint.
It could take at least 5 day's for a Complaints Case Manager to reply to you.
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