BB109
Level 1: Cadet

Unauthorised plan change

My hottest entertainment bundle which includes internet, home phone & Foxtel has been split up and renamed and costs me more per month for the same services.

I was not consulted about this change.

when I messaged the support people I asked several times when could I lodge a formal complaint and they would not answer the question. Nor did they explain how they can change my plans without consulting me.

very frustrated!!!! Any recommendations please

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1 REPLY 1
Smiley3
Level 23: Superhero
Level 23: Superhero

Re: Unauthorised plan change

Hi BB109,

 

My recommendation is to use the below link and put in a complaint. 

It could take at least 5 day's for a Complaints Case Manager to reply to you.

https://say.telstra.com.au/customer/general/forms/Email-Complaint

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