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digiteyes
Level 1: Cadet

I've read and tried all the suggestions posted on the topics, but none work for me. We are on NBN with Telstra. Suddenly we have a stuttered dial tone on our business line and a message waiting indicator on the phone is on. I assume this to be messag ...

Spineboyak04
Level 1: Cadet

Using same Samsung S10 mobile handset, WiFi calling works on  Telstra Home NBN modem but DOES NOT WORK on Telstra Smart Business NBN modem?  Is there a different setting on the Telstra Smart Business NBN modem. Firewalls already turned off. Telstra s ...

Suzyq123
Level 1: Cadet

Hi, I haven't got a home phone plan, only internet plan so can't try them. Its a 4 set, base one with answering machine. I want to sell them but not sure they work on NBN

SLR2107
Level 1: Cadet

Does Telstra offer any other small business router other than the rebranded Netgear 7610 ?I'm trying to segment the network behind the 7610 and the router appears to be incapable of dealing with this despite it having a static routes screen on the ad ...

Gruffy01
Level 2: Rookie

Hi All, TLDR; If you're on a Telstra Small Business NBN plan & need to add a PTR to your IP Address, the easiest way to do it is to go the Telstra Custdata website and do it yourself. It takes 2 minutes. Details further down. We are a small business ...

Alex-Yongtaek
Level 1: Cadet

Hi Telstra, We have switched to the NBN a month ago and having problem with IP address changes which cause frequent disconnection with our server.I heard that there is a 'static IP address' service adding extra $10 per month.I am wondering if I can a ...

Mickyjj
Level 1: Cadet

We use an in-house email server which sends email out to smtp.telstra.com / smtp.telstrabusiness.com (We have tried both servers). We are on Telstra NBN. We have previously tried telling the email server to send to MX records and use DNS resolution b ...

AJ1881
Level 1: Cadet

My business has been without email for 10 day which has a massive negative impact to our operations. We have been caught with the office 365 migration that i can see other business have also been impacted by. Can anyone let me know how to get support ...

owenaustralia
Level 1: Cadet

Dear Telstra,I run a small business with a DOT system. Our old modem, was dropping out all the time so your help line sent me a new one, a Netgear V7610. He said it was a case of unplugging the old one and putting in the cables and start it up, its " ...

Mr101
Level 1: Cadet

I have just connected to the NBN1) When I dial 101  or 125101   for messagebank on my corded phone connected to the green socket in the Telstra modem  it asks for a pin number to be set.When I enter a number and # it asks me again as if it is not rec ...

connect17
Level 1: Cadet

Hi,  My business is growing.  I have a Telstra NBN business bundle and now require more than 10 lines. I need to move my lines to a SIP platform but require a standalone NBN service that I want to keep with Telstra.  My Question:* Because I want to k ...

Madone59
Level 1: Cadet

Why has the internet slowed so much in the Woodend and Macedon Ranges. It is slow now that connections are lost. What is the plan to improve the efficienct?  

GrahamHP
Level 1: Cadet

Hello, I am having Telstra/NBN Business Issues, I have Telstra telling me its an NBN problem, I have NBN telling me it is a Telstra Problem. I have had technicians from both parties in the shop, modems swapped, different theories thrown at us from us ...

Inhale
Level 1: Cadet

Hi Does anyone know how I set a static ip address for my Mobile Broadband connection using a Nighthawk M2 Was told in store it was possible, but was offered no direction on how.And I am not sure they understood what I meant Thanks in advance

JW1366
Level 1: Cadet

If someone rings our office in error, instead of one of our other 2 office, HOW do i transfer the call to an external number without making the client hang-up and ring themselves?  There must be a code to use to transfer an external call to an extern ...

sssswwwqe
Level 1: Cadet

I placed an order for Telstra business broadband , 10 days later they sent me the wrong order number and the private contact details of that customer, is this a DATA PRIVACY Breach?. I have also tried to talk to telstra about this since the 22/2 but ...

M-ff235
Level 1: Cadet

Unable to scan from Printer to email Require Static IP Address fixed as we currently have Dynamic IP which changes Who can help - Can not find anyone 

Louise2021
Level 1: Cadet

Like many others out there,  my ADSL was disconnected and I am waiting months for nbn connection. Is there any alternative that I can use? I'm using my hotspot on phone and will get exorbitant bills no doubt.  I am self employed, run 2 businesses and ...

Stevo_77
Level 1: Cadet

I have 3 mobile devices on a business account and all 3 sim cards were set up with the GPTEXB3 code added to be able to access the telstra.extranet APN.
2 mobile devices are Samsung s10 mobiles and one Nighthawk M2 modem. Only one service can access t ...

jase00
Level 1: Cadet

I have just come back into my business to follow up on missed calls left during Victoria's snap lockdown and there are now issues with our land-line message bank.  The IVR no longer recognises any selections made on our DECT phones, so I can't replay ...

XX89
Level 1: Cadet

How do I change my business broadband plan through the portal? I was told that I can do so during sign up but I could not find my way to do it. We initially took up the largest plan ($75/200G) while waiting for our NBN to be sorted out. Now that our ...

daisy222
Level 2: Rookie

I can't access my own website using my wifi (Netgear Telstra Gateway Pro V-7610) but I can if I turn the wifi off and use 4G. I used to be able to get to it using Opera as a workaround (a VPN) but no more. I have spent many many hours on the phone to ...

TiredCustomer99
Level 1: Cadet

Moved to Telstra in hopes of better service than TPG. Right off the bat a frustrating experience because the app seems incapable of retaining current, ongoing messages to support.  The website really shoves the app down your throat in order to chat w ...

ExternaEmailGuy
Level 1: Cadet

Not sure where this should go so let me know if there is a better place.

I manage an external email server.  Emails from domains on this server are being directly placed in Junk folders when received, this seems to only be for @bigpond.com addresses a ...

moba02
Level 1: Cadet

I've found a page that specifies prices for internet speed add-ons: - $30 for premium- $40 for superfast- $80 for ultrafast The question I have is whether those prices are on top of Standard price or on top of the speed below that add-on. For example ...

SLR2107
Level 1: Cadet

Does Telstra offer any other small business router other than the rebranded Netgear 7610 ?I'm trying to segment the network behind the 7610 and the router appears to be incapable of dealing with this despite it having a static routes screen on the ad ...

Alex-Yongtaek
Level 1: Cadet

Hi Telstra, We have switched to the NBN a month ago and having problem with IP address changes which cause frequent disconnection with our server.I heard that there is a 'static IP address' service adding extra $10 per month.I am wondering if I can a ...

daisy222
Level 2: Rookie

I can't access my own website using my wifi (Netgear Telstra Gateway Pro V-7610) but I can if I turn the wifi off and use 4G. I used to be able to get to it using Opera as a workaround (a VPN) but no more. I have spent many many hours on the phone to ...

moba02
Level 1: Cadet

I've found a page that specifies prices for internet speed add-ons: - $30 for premium- $40 for superfast- $80 for ultrafast The question I have is whether those prices are on top of Standard price or on top of the speed below that add-on. For example ...

NeilM2
Level 1: Cadet

HelloOrder was placed back on 14Sept 2020. Online order number SMB51430096.Identification supplied as requested. Tracking does not work on this order and cannot contact anybody from telstra.Very frustrating. What is going on?

Darren558
Level 2: Rookie

Hello, We are experiencing continued drop outs with our NBN service for 07 xxxxxx77.  We are a motel and our guest need this to work.  Nobody responds to the message app when I phone.  We have been trying to contact someone for 5 days.  Can you pleas ...

jeffr
Level 5: Eagle Eye

there seems to be an outage on webmail at Email.telstra.comTried multiple devices, multiple pcs.When attempting to view emails after logging in successfully, Error: This request took longer and timed out.The number of emails statistic shows in the le ...

SM3142
Level 2: Rookie

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

Golferlady
Level 3: Gumshoe

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

Je_Jo_Ro
Level 2: Rookie

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

pwaves
Level 2: Rookie

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

AzzaE
Level 1: Cadet

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

JSP3
Level 1: Cadet

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

ACT1
Level 1: Cadet

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

lovelybubbly
Level 2: Rookie

I'm looking at providing 4g Failover to a Telstra Cable connection that goes down every few weeks. We would need a public ip address for the 4G connection, is that provided by the following products? https://www.telstra.com.au/small-business/broadban ...

benhelps
Level 8: Inspector

Hey, at work we're (still stuck) using the supplied business grade V7610 modem. A few times now in the last several weeks our NBN has cr4pped itself leaving us running off the 4G dongle on the V7610. We've since discovered that it basically breaks ou ...

cozz
Level 1: Cadet

Hi,    I have been having intermittent issues in sending emails for a few weeks.  Now it is occurring all the time.  I have a Telstra business DSL connection and was instructed to use smtp.telstrabusiness.com as the SMTP server.  No authentication an ...

Kent5
Level 1: Cadet

Hi, Does anyone have internet problem in these two locations, as two of our store is currently down for Internet.  

wozz5403
Level 1: Cadet

Does Telstra TV work on a Business Broadband plan?

sufood
Level 3: Gumshoe

I just purchased a Netgear Nighthawk M1 on a sole trader account.   The sales team said it could and would be configured with a public IP address.   I got the router home, started and set it up and it has a private IP address (in range 10.*.*.*), not ...

Angel444411
Level 1: Cadet

HI over the past few months our internet for our business has slowed right down and we are getting dropping i and out. it isnt as efficeine tas it was a year ago whe we first subscribed to Telstra, can you please help Alannah - Boxall Surveyors

BeePee
Level 6: Bloodhound

Hi.  I got somethig weird going on when I log into My Account  http://www.telstrabusiness.com/business/link/myaccount  When I click on the Mobile tab I can see my 4 accounts there. When I expand the one for my mobile broadband account it displays my ...

BrendanSimon
Level 1: Cadet

Dear Telstra Business,   I urgently need to add 2 new SIMs to gain access to telstra.extranet APN.  We have 6 SIMs already configured for telstra.extranet, and now need two new SIMs with the same configuration (I have the SIMS, they just need the cor ...

XX89
Level 1: Cadet

How do I change my business broadband plan through the portal? I was told that I can do so during sign up but I could not find my way to do it. We initially took up the largest plan ($75/200G) while waiting for our NBN to be sorted out. Now that our ...

Hot-wire
Level 2: Rookie

This is not a question but a solution for the record. 10 calls the Telstra Business support could not solve this issue but the solution is here --[Problem] Phone service was not working and the phone connection indicator on the modem was blinking ora ...

Li12
Level 1: Cadet

No internet access now

dcmoore
Level 1: Cadet

Since Friday, we have been unable to receive calls from Telstra or vodaphone mobile phones via VOIP.  We have telstra NBN.  It has been working fine until Friday.  Nothing changed on our end.  We have been trying to resolve this but can't get through ...

Koni
Level 1: Cadet

Hi, I have upgraded my exiting Telstra plan today, I was given order #SMB51620479.When do I expect this order to be completed? I am worried my current plan will continue to charge more as data usage has been high. Should I wait for the next email fro ...

Dan6666
Level 1: Cadet

Have been trying for 2 days to fix with you guys keep getting transferred to India !! Not happy . Last chance 

LM231
Level 1: Cadet

Greetings to you in 2020 Our wifi stopped working yesterday and Telstra isn’t responding to our messages. Our devices can detect the modem but the server doesn’t appear to be responding. Our bills are all paid. Has Telstra cut us off accidentally, do ...

JakeF01
Level 1: Cadet

Since the beginning of August, the Ping i have been receiving has increased from around 18ms to 30ms from the Telstra Sunshine Coast and Brisbane servers. I live in Townsville, is there any reason as to why this has happened?I don't think its cause o ...

PMBS
Level 1: Cadet

Is anyone in Edithvale having mobile phone outage in Edithvale, Vict.

Rajeev2
Level 1: Cadet

I have had no internet for three days and been trying to reach you to get some sort of support to fix this. Can anyone resolve this issue?

DOX1
Level 1: Cadet

I cant seem to work out how to set up an email account with my new business NBN service. How is this done?

joetam
Level 1: Cadet

Has any Telstra business NBN client been able to get Telstra to create a PTR record for your fixed IP? I tried the messaging on the app multiple times and I get no response. I searched through the forum and it seems no one has any success on getting ...

Design_66
Level 1: Cadet

Hi,This is a nightmare situation - was told we had to move to NBN from regular cable broadband. Have an existing account, but when the technician came to install somehow created an entirely new account, linked to the address of the house next door an ...

JodieZhou
Level 1: Cadet

I put my business services on suspension due to impact of COVID-19. Just wondering how to resume the services please.

LucyV
Level 1: Cadet

I placed an order for an NBN modem to get it connected to my workplace but when i look for it in my orders it says there is nothing there. How do I know if it was placed and how long do they usually take to arrive?

elmonte
Level 1: Cadet

I'm unable to change my mobile broadband plan as:a)  https://connectapp.telstra.com/app/dashboard  Telstra Connect's business portal cannot complete a login - no matter which browser is usedb) no online support  due to covid 19c) no phone support due ...

Tina0212
Level 1: Cadet

Yeah that is great but I can’t receive calls in due to you transitioning our business to NBN which has cost our business a lot of money WTF????? I called last week to find out what was happening and after 90 minutes on hold Telstra hung up. We own a ...

RBC
Level 1: Cadet

How can we report an NBN outage? Our whole estate is out. I am on hold but don’t like my chances of being answered. 

jubm
Level 1: Cadet

I have a new credit card and need to update the direct debit details for my Telstra business internet account. But when I log into "Your Telstra Tools" and click "Manage My Direct Debit", I get an error message: An Error Has OccurredLogin user not fo ...

Dotty7
Level 1: Cadet

If you are already registered with Telstra and your a small business do you automatically get the free data 25 gig offered because of the Corona virus or do you need to register again

ignoramus
Level 1: Cadet

NBN is working fine, it's the Telstra modem that's tripping out. I am mostly able to reset it by disabling electrical inlet and also button at rear. I am supposing that its due to the demand being experienced with the virus forced home usage. Is this ...

Adnan063
Level 1: Cadet

Hi,Looking for some idea to run VPN over Telstra Business Broadband product with V7610 modems. Earlier our stores had ADSL connection directly plugged into our Juniper device and it was getting public ip address and we use run ipsec between juniper a ...

ControlsEng
Level 1: Cadet

Hi, Have have asked a client to add the GPTEXB3 (Dynamic public IP) Telstra.extranet code to their data sims in order to complete a job requiring a 4g modem connected to a small web-server. The tech at Telstra has informed me that they no longer do t ...

colinvs
Level 1: Cadet

Hi there, I'm about to connect a FortiGate 60E-DSL to Telstra NBN and assume all I need to do is to set the dsl interface to DHCP as Telstra uses IPOE based NBN. I've been checking other threads in FortiGate Forum and noticed some people did have dif ...

prchappie
Level 3: Gumshoe

29/4/19 Telstra started upgrades to Port Arthur 7182 tower. Been dealing with tech support with out any success. Tested tower and all is okay!! As property is 100km away I have had a couple of trips to no avail. I am currently there now and rebooted ...

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