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DOX1
Level 1: Cadet

I cant seem to work out how to set up an email account with my new business NBN service. How is this done?

panerai-radomir
Level 1: Cadet

Hi Everyone, I have an issue with a VPN connection that we have configured on a separate Watchgaurd firewall/router device that is sitting in the DMZ of the current Telstra Netgear  V7160 modem. The V7610 is setup with the DMZ so that all trafffic wi ...

ProFilt
Level 1: Cadet

Hi, I ordered a mobile broadband sim on 22/5/20 and haven't had any update. Order number is SMB50987082. Can you advise an update. Thanks,
Darren

Snook8097
Level 1: Cadet

NBN

Hi everyone Have just moved into new home 10 days ago with no phone or internet available. I’m told the builder did not advise NBN for a connection. Telstra tell me no NBN available at my house. We run our business from home & cant get any help from ...

MB2003
Level 1: Cadet

Telstra has disconnected my landline. Phone is down for over a week. This is a landline to my restaurant. My only source of income by doing takeaway orders. Customers can’t call me to place orders. been on the phone nearly everyday and for hours on e ...

SM3142
Level 2: Rookie

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

joetam
Level 1: Cadet

Has any Telstra business NBN client been able to get Telstra to create a PTR record for your fixed IP? I tried the messaging on the app multiple times and I get no response. I searched through the forum and it seems no one has any success on getting ...

Design_66
Level 1: Cadet

Hi,This is a nightmare situation - was told we had to move to NBN from regular cable broadband. Have an existing account, but when the technician came to install somehow created an entirely new account, linked to the address of the house next door an ...

Paul8881
Level 1: Cadet

How do i divert my landline to another landline 

SM3142
Level 2: Rookie

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

Golferlady
Level 3: Gumshoe

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

Je_Jo_Ro
Level 2: Rookie

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

pwaves
Level 2: Rookie

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

AzzaE
Level 1: Cadet

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

JSP3
Level 1: Cadet

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

ACT1
Level 1: Cadet

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

lovelybubbly
Level 2: Rookie

I'm looking at providing 4g Failover to a Telstra Cable connection that goes down every few weeks. We would need a public ip address for the 4G connection, is that provided by the following products? https://www.telstra.com.au/small-business/broadban ...

DOX1
Level 1: Cadet

I cant seem to work out how to set up an email account with my new business NBN service. How is this done?

joetam
Level 1: Cadet

Has any Telstra business NBN client been able to get Telstra to create a PTR record for your fixed IP? I tried the messaging on the app multiple times and I get no response. I searched through the forum and it seems no one has any success on getting ...

Design_66
Level 1: Cadet

Hi,This is a nightmare situation - was told we had to move to NBN from regular cable broadband. Have an existing account, but when the technician came to install somehow created an entirely new account, linked to the address of the house next door an ...

JodieZhou
Level 1: Cadet

I put my business services on suspension due to impact of COVID-19. Just wondering how to resume the services please.

LucyV
Level 1: Cadet

I placed an order for an NBN modem to get it connected to my workplace but when i look for it in my orders it says there is nothing there. How do I know if it was placed and how long do they usually take to arrive?

elmonte
Level 1: Cadet

I'm unable to change my mobile broadband plan as:a)  https://connectapp.telstra.com/app/dashboard  Telstra Connect's business portal cannot complete a login - no matter which browser is usedb) no online support  due to covid 19c) no phone support due ...

Tina0212
Level 1: Cadet

Yeah that is great but I can’t receive calls in due to you transitioning our business to NBN which has cost our business a lot of money WTF????? I called last week to find out what was happening and after 90 minutes on hold Telstra hung up. We own a ...

RBC
Level 1: Cadet

How can we report an NBN outage? Our whole estate is out. I am on hold but don’t like my chances of being answered. 

jubm
Level 1: Cadet

I have a new credit card and need to update the direct debit details for my Telstra business internet account. But when I log into "Your Telstra Tools" and click "Manage My Direct Debit", I get an error message: An Error Has OccurredLogin user not fo ...

Dotty7
Level 1: Cadet

If you are already registered with Telstra and your a small business do you automatically get the free data 25 gig offered because of the Corona virus or do you need to register again

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