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Safiey
Safiey
Level 1: Cadet
6 hours ago

Ring Central

Im trying to set up two new office phones via Ring Central. Have gone though all their settings and even their Tech Support. I get to a stage where the handset tells me Duplicate IP. The Tech Support from Ring Central says its to do with the Router S ...

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Sheena19
Sheena19
Level 1: Cadet
yesterday

Change from business to consumer

Hi all, has anyone managed to change their business account to consumer account? Have completed the required forms 23/6/2020. When hadn’t heard anything contacted help through mytelstra who looked into it & told me it was with a consultant & ‘in hand ...

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panerai-radomir
panerai-radomir
Level 2: Rookie
a month ago

Issues with Telstra Modem - VPN Passthrough

Hi Everyone, I have an issue with a VPN connection that we have configured on a separate Watchgaurd firewall/router device that is sitting in the DMZ of the current Telstra Netgear  V7160 modem. The V7610 is setup with the DMZ so that all trafffic wi ...

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DOX1
DOX1
Level 1: Cadet
4 weeks ago

opening an email account

I cant seem to work out how to set up an email account with my new business NBN service. How is this done?

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ProFilt
ProFilt
Level 1: Cadet
a month ago

Order Update

Hi, I ordered a mobile broadband sim on 22/5/20 and haven't had any update. Order number is SMB50987082. Can you advise an update. Thanks,
Darren

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Snook8097
Snook8097
Level 1: Cadet
May

NBN

Hi everyone Have just moved into new home 10 days ago with no phone or internet available. I’m told the builder did not advise NBN for a connection. Telstra tell me no NBN available at my house. We run our business from home & cant get any help from ...

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MB2003
MB2003
Level 1: Cadet
May

Telstra disconnected my landline

Telstra has disconnected my landline. Phone is down for over a week. This is a landline to my restaurant. My only source of income by doing takeaway orders. Customers can’t call me to place orders. been on the phone nearly everyday and for hours on e ...

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SM3142
SM3142
Level 2: Rookie
May

Can I have more that one NBN plan at the same address?

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

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joetam
joetam
Level 1: Cadet
April

We need RDNS but Telstra support is not responding to our request

Has any Telstra business NBN client been able to get Telstra to create a PTR record for your fixed IP? I tried the messaging on the app multiple times and I get no response. I searched through the forum and it seems no one has any success on getting ...

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Design_66
Design_66
Level 1: Cadet
April

Telstra NBN installed in right place, but new account created at neighbours address!!

Hi,This is a nightmare situation - was told we had to move to NBN from regular cable broadband. Have an existing account, but when the technician came to install somehow created an entirely new account, linked to the address of the house next door an ...

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SM3142
SM3142
Level 2: Rookie
May

Can I have more that one NBN plan at the same address?

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

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Golferlady
Golferlady
Level 3: Gumshoe
April

New NBN Connection no internet

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

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Je_Jo_Ro
Je_Jo_Ro
Level 2: Rookie
July

CallForwarding your office lanline remotely

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

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pwaves
pwaves
Level 2: Rookie
May 2019

4GX Modem.(huawei B618-23ED) port forwarding

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

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Dired62
Dired62
Level 1: Cadet
March 2019

Call forward discontinued???

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

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AzzaE
AzzaE
Level 1: Cadet
January 2019

Business phone via NBN - divert on no answer.

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

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shane111
shane111
Level 1: Cadet
September 2018

Static IP Block Routing

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

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JSP3
JSP3
Level 1: Cadet
August 2018

Where Am I - Google wrong location on NBN

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

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ACT1
ACT1
Level 1: Cadet
August 2018

Can I keep current landlines and ADSL and add a new line with NBN?

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

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lovelybubbly
lovelybubbly
Level 2: Rookie
June 2018

Public IP Address for 4G Failover

I'm looking at providing 4g Failover to a Telstra Cable connection that goes down every few weeks. We would need a public ip address for the 4G connection, is that provided by the following products? https://www.telstra.com.au/small-business/broadban ...

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Sheena19
Sheena19
Level 1: Cadet
yesterday

Change from business to consumer

Hi all, has anyone managed to change their business account to consumer account? Have completed the required forms 23/6/2020. When hadn’t heard anything contacted help through mytelstra who looked into it & told me it was with a consultant & ‘in hand ...

  • 23 Views
  • 0 Replies
0 Kudos
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DOX1
DOX1
Level 1: Cadet
4 weeks ago

opening an email account

I cant seem to work out how to set up an email account with my new business NBN service. How is this done?

  • 82 Views
  • 0 Replies
0 Kudos
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joetam
joetam
Level 1: Cadet
April

We need RDNS but Telstra support is not responding to our request

Has any Telstra business NBN client been able to get Telstra to create a PTR record for your fixed IP? I tried the messaging on the app multiple times and I get no response. I searched through the forum and it seems no one has any success on getting ...

  • 346 Views
  • 0 Replies
0 Kudos
Like
More
Design_66
Design_66
Level 1: Cadet
April

Telstra NBN installed in right place, but new account created at neighbours address!!

Hi,This is a nightmare situation - was told we had to move to NBN from regular cable broadband. Have an existing account, but when the technician came to install somehow created an entirely new account, linked to the address of the house next door an ...

  • 250 Views
  • 0 Replies
0 Kudos
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JodieZhou
JodieZhou
Level 1: Cadet
April

How to resume services after I put it on suspension?

I put my business services on suspension due to impact of COVID-19. Just wondering how to resume the services please.

  • 296 Views
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LucyV
LucyV
Level 1: Cadet
April

NBN modem

I placed an order for an NBN modem to get it connected to my workplace but when i look for it in my orders it says there is nothing there. How do I know if it was placed and how long do they usually take to arrive?

  • 362 Views
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elmonte
elmonte
Level 1: Cadet
April

Business Portal not accessible

I'm unable to change my mobile broadband plan as:a)  https://connectapp.telstra.com/app/dashboard  Telstra Connect's business portal cannot complete a login - no matter which browser is usedb) no online support  due to covid 19c) no phone support due ...

  • 377 Views
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Tina0212
Tina0212
Level 1: Cadet
April

Business phone restricting incoming calls

Yeah that is great but I can’t receive calls in due to you transitioning our business to NBN which has cost our business a lot of money WTF????? I called last week to find out what was happening and after 90 minutes on hold Telstra hung up. We own a ...

  • 513 Views
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RBC
RBC
Level 1: Cadet
April

Reporting an NBN outage

How can we report an NBN outage? Our whole estate is out. I am on hold but don’t like my chances of being answered. 

  • 522 Views
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jubm
jubm
Level 1: Cadet
April

Changing direct debit details

I have a new credit card and need to update the direct debit details for my Telstra business internet account. But when I log into "Your Telstra Tools" and click "Manage My Direct Debit", I get an error message: An Error Has OccurredLogin user not fo ...

  • 392 Views
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