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Business Broadband

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Snook8097
Snook8097
Level 1: Cadet
2 weeks ago

NBN

Hi everyone Have just moved into new home 10 days ago with no phone or internet available. I’m told the builder did not advise NBN for a connection. Telstra tell me no NBN available at my house. We run our business from home & cant get any help from ...

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MB2003
MB2003
Level 1: Cadet
3 weeks ago

Telstra disconnected my landline

Telstra has disconnected my landline. Phone is down for over a week. This is a landline to my restaurant. My only source of income by doing takeaway orders. Customers can’t call me to place orders. been on the phone nearly everyday and for hours on e ...

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SM3142
SM3142
Level 2: Rookie
a month ago

Can I have more that one NBN plan at the same address?

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

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joetam
joetam
Level 1: Cadet
a month ago

We need RDNS but Telstra support is not responding to our request

Has any Telstra business NBN client been able to get Telstra to create a PTR record for your fixed IP? I tried the messaging on the app multiple times and I get no response. I searched through the forum and it seems no one has any success on getting ...

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Design_66
Design_66
Level 1: Cadet
a month ago

Telstra NBN installed in right place, but new account created at neighbours address!!

Hi,This is a nightmare situation - was told we had to move to NBN from regular cable broadband. Have an existing account, but when the technician came to install somehow created an entirely new account, linked to the address of the house next door an ...

  • 190 Views
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Paul8881
Paul8881
Level 1: Cadet
a month ago

divert phone

How do i divert my landline to another landline 

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Patd
Patd
Level 1: Cadet
a month ago

my telephone bill lists two separate telephone numbers for the same service. why?

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JodieZhou
JodieZhou
Level 1: Cadet
a month ago

How to resume services after I put it on suspension?

I put my business services on suspension due to impact of COVID-19. Just wondering how to resume the services please.

  • 218 Views
  • 0 Replies
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Golferlady
Golferlady
Level 3: Gumshoe
April

New NBN Connection no internet

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

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LucyV
LucyV
Level 1: Cadet
a month ago

NBN modem

I placed an order for an NBN modem to get it connected to my workplace but when i look for it in my orders it says there is nothing there. How do I know if it was placed and how long do they usually take to arrive?

  • 286 Views
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SM3142
SM3142
Level 2: Rookie
a month ago

Can I have more that one NBN plan at the same address?

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

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Golferlady
Golferlady
Level 3: Gumshoe
April

New NBN Connection no internet

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

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Je_Jo_Ro
Je_Jo_Ro
Level 2: Rookie
July

CallForwarding your office lanline remotely

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

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pwaves
pwaves
Level 2: Rookie
May 2019

4GX Modem.(huawei B618-23ED) port forwarding

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

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Dired62
Dired62
Level 1: Cadet
March 2019

Call forward discontinued???

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

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AzzaE
AzzaE
Level 1: Cadet
January 2019

Business phone via NBN - divert on no answer.

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

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shane111
shane111
Level 1: Cadet
September 2018

Static IP Block Routing

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

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JSP3
JSP3
Level 1: Cadet
August 2018

Where Am I - Google wrong location on NBN

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

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ACT1
ACT1
Level 1: Cadet
August 2018

Can I keep current landlines and ADSL and add a new line with NBN?

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

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lovelybubbly
lovelybubbly
Level 2: Rookie
June 2018

Public IP Address for 4G Failover

I'm looking at providing 4g Failover to a Telstra Cable connection that goes down every few weeks. We would need a public ip address for the 4G connection, is that provided by the following products? https://www.telstra.com.au/small-business/broadban ...

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joetam
joetam
Level 1: Cadet
a month ago

We need RDNS but Telstra support is not responding to our request

Has any Telstra business NBN client been able to get Telstra to create a PTR record for your fixed IP? I tried the messaging on the app multiple times and I get no response. I searched through the forum and it seems no one has any success on getting ...

  • 277 Views
  • 0 Replies
0 Kudos
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More
Design_66
Design_66
Level 1: Cadet
a month ago

Telstra NBN installed in right place, but new account created at neighbours address!!

Hi,This is a nightmare situation - was told we had to move to NBN from regular cable broadband. Have an existing account, but when the technician came to install somehow created an entirely new account, linked to the address of the house next door an ...

  • 190 Views
  • 0 Replies
0 Kudos
Like
More
JodieZhou
JodieZhou
Level 1: Cadet
a month ago

How to resume services after I put it on suspension?

I put my business services on suspension due to impact of COVID-19. Just wondering how to resume the services please.

  • 218 Views
  • 0 Replies
0 Kudos
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More
LucyV
LucyV
Level 1: Cadet
a month ago

NBN modem

I placed an order for an NBN modem to get it connected to my workplace but when i look for it in my orders it says there is nothing there. How do I know if it was placed and how long do they usually take to arrive?

  • 286 Views
  • 0 Replies
0 Kudos
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elmonte
elmonte
Level 1: Cadet
April

Business Portal not accessible

I'm unable to change my mobile broadband plan as:a)  https://connectapp.telstra.com/app/dashboard  Telstra Connect's business portal cannot complete a login - no matter which browser is usedb) no online support  due to covid 19c) no phone support due ...

  • 298 Views
  • 0 Replies
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Tina0212
Tina0212
Level 1: Cadet
April

Business phone restricting incoming calls

Yeah that is great but I can’t receive calls in due to you transitioning our business to NBN which has cost our business a lot of money WTF????? I called last week to find out what was happening and after 90 minutes on hold Telstra hung up. We own a ...

  • 446 Views
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RBC
RBC
Level 1: Cadet
April

Reporting an NBN outage

How can we report an NBN outage? Our whole estate is out. I am on hold but don’t like my chances of being answered. 

  • 451 Views
  • 0 Replies
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jubm
jubm
Level 1: Cadet
April

Changing direct debit details

I have a new credit card and need to update the direct debit details for my Telstra business internet account. But when I log into "Your Telstra Tools" and click "Manage My Direct Debit", I get an error message: An Error Has OccurredLogin user not fo ...

  • 328 Views
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Dotty7
Dotty7
Level 1: Cadet
March

Free extra data

If you are already registered with Telstra and your a small business do you automatically get the free data 25 gig offered because of the Corona virus or do you need to register again

  • 405 Views
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ignoramus
ignoramus
Level 1: Cadet
March

Why is my Telstra Business BB modem tripping out over the last few days (March 19-22, 2020)

NBN is working fine, it's the Telstra modem that's tripping out. I am mostly able to reset it by disabling electrical inlet and also button at rear. I am supposing that its due to the demand being experienced with the virus forced home usage. Is this ...

  • 397 Views
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