Business Broadband

Hi Crowd Support, our system is intermittent since August when there seemed to be an upgrade for the Cell. This is our Communications tower !   Our VoIP ceased as the CGNAT does not allow UDP in from our VSP so we have had to switch it to SkyMuster ( ...

Does the Telstra Smart Modem Gen 2 automatically update its firmware.  If so, is anyone able to tell me when the last automatic update occurred ?

Does Telstra offer any other small business router other than the rebranded Netgear 7610 ?I'm trying to segment the network behind the 7610 and the router appears to be incapable of dealing with this despite it having a static routes screen on the ad ...

Hi Telstra, We have switched to the NBN a month ago and having problem with IP address changes which cause frequent disconnection with our server.I heard that there is a 'static IP address' service adding extra $10 per month.I am wondering if I can a ...

I can't access my own website using my wifi (Netgear Telstra Gateway Pro V-7610) but I can if I turn the wifi off and use 4G. I used to be able to get to it using Opera as a workaround (a VPN) but no more. I have spent many many hours on the phone to ...

I've found a page that specifies prices for internet speed add-ons: - $30 for premium- $40 for superfast- $80 for ultrafast The question I have is whether those prices are on top of Standard price or on top of the speed below that add-on. For example ...

HelloOrder was placed back on 14Sept 2020. Online order number SMB51430096.Identification supplied as requested. Tracking does not work on this order and cannot contact anybody from telstra.Very frustrating. What is going on?

Hello, We are experiencing continued drop outs with our NBN service for 07 xxxxxx77.  We are a motel and our guest need this to work.  Nobody responds to the message app when I phone.  We have been trying to contact someone for 5 days.  Can you pleas ...

there seems to be an outage on webmail at Email.telstra.comTried multiple devices, multiple pcs.When attempting to view emails after logging in successfully, Error: This request took longer and timed out.The number of emails statistic shows in the le ...

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

I'm looking at providing 4g Failover to a Telstra Cable connection that goes down every few weeks. We would need a public ip address for the 4G connection, is that provided by the following products? https://www.telstra.com.au/small-business/broadban ...

Hey, at work we're (still stuck) using the supplied business grade V7610 modem. A few times now in the last several weeks our NBN has cr4pped itself leaving us running off the 4G dongle on the V7610. We've since discovered that it basically breaks ou ...

Hi,    I have been having intermittent issues in sending emails for a few weeks.  Now it is occurring all the time.  I have a Telstra business DSL connection and was instructed to use smtp.telstrabusiness.com as the SMTP server.  No authentication an ...

Hi, Does anyone have internet problem in these two locations, as two of our store is currently down for Internet.  

Does Telstra TV work on a Business Broadband plan?

I just purchased a Netgear Nighthawk M1 on a sole trader account.   The sales team said it could and would be configured with a public IP address.   I got the router home, started and set it up and it has a private IP address (in range 10.*.*.*), not ...

HI over the past few months our internet for our business has slowed right down and we are getting dropping i and out. it isnt as efficeine tas it was a year ago whe we first subscribed to Telstra, can you please help Alannah - Boxall Surveyors