Small Business

Business Broadband

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
sssswwwqe
Level 1: Cadet

I placed an order for Telstra business broadband , 10 days later they sent me the wrong order number and the private contact details of that customer, is this a DATA PRIVACY Breach?. I have also tried to talk to telstra about this since the 22/2 but ...

M-ff235
Level 1: Cadet

Unable to scan from Printer to email Require Static IP Address fixed as we currently have Dynamic IP which changes Who can help - Can not find anyone 

Louise2021
Level 1: Cadet

Like many others out there,  my ADSL was disconnected and I am waiting months for nbn connection. Is there any alternative that I can use? I'm using my hotspot on phone and will get exorbitant bills no doubt.  I am self employed, run 2 businesses and ...

Stevo_77
Level 1: Cadet

I have 3 mobile devices on a business account and all 3 sim cards were set up with the GPTEXB3 code added to be able to access the telstra.extranet APN.
2 mobile devices are Samsung s10 mobiles and one Nighthawk M2 modem. Only one service can access t ...

jase00
Level 1: Cadet

I have just come back into my business to follow up on missed calls left during Victoria's snap lockdown and there are now issues with our land-line message bank.  The IVR no longer recognises any selections made on our DECT phones, so I can't replay ...

owenaustralia
Level 1: Cadet

Dear Telstra,I run a small business with a DOT system. Our old modem, was dropping out all the time so your help line sent me a new one, a Netgear V7610. He said it was a case of unplugging the old one and putting in the cables and start it up, its " ...

XX89
Level 1: Cadet

How do I change my business broadband plan through the portal? I was told that I can do so during sign up but I could not find my way to do it. We initially took up the largest plan ($75/200G) while waiting for our NBN to be sorted out. Now that our ...

daisy222
Level 2: Rookie

I can't access my own website using my wifi (Netgear Telstra Gateway Pro V-7610) but I can if I turn the wifi off and use 4G. I used to be able to get to it using Opera as a workaround (a VPN) but no more. I have spent many many hours on the phone to ...

TiredCustomer99
Level 1: Cadet

Moved to Telstra in hopes of better service than TPG. Right off the bat a frustrating experience because the app seems incapable of retaining current, ongoing messages to support.  The website really shoves the app down your throat in order to chat w ...

ExternaEmailGuy
Level 1: Cadet

Not sure where this should go so let me know if there is a better place.

I manage an external email server.  Emails from domains on this server are being directly placed in Junk folders when received, this seems to only be for @bigpond.com addresses a ...

moba02
Level 1: Cadet

I've found a page that specifies prices for internet speed add-ons: - $30 for premium- $40 for superfast- $80 for ultrafast The question I have is whether those prices are on top of Standard price or on top of the speed below that add-on. For example ...

Zoikoko
Level 1: Cadet

I think it's broad band....anyway,  my internet got disconnected as I did not recive my bills. I called up and paid them via bay and the lady that ok spoke to said that she turned I back on. She did not and now I'm trying to run my business and I nee ...

Hot-wire
Level 2: Rookie

This is not a question but a solution for the record. 10 calls the Telstra Business support could not solve this issue but the solution is here --[Problem] Phone service was not working and the phone connection indicator on the modem was blinking ora ...

MiddoOenpelli
Level 1: Cadet

Hello at Telstra,I work in Oenpelli (Gunbalanya) Northern Territory and it seems our ADSL is broken.  Everyone is having the same problem.  Internet access is occurring but speed is even worse than dial up.  Result is that our internet is unusable.  ...

Suth11
Level 2: Rookie

5 Days ago my 5 G hub stopped receiving data and the hub wouldnt update data used or days remaining. Is anyone else having this issue in Brisbane city area? The hub is detecting the devices but is not working in realtion to providing internet.I have ...

Artslet1
Level 2: Rookie

I volunteer at a small community agency which has landline phones. The phones - Panasonic - are not equipped for telecoil, so are no help with my cochlear implants. The office environment is quite noisy so calls can be very difficult for me as a coch ...

Radha1
Level 1: Cadet

Hi there I wish to purchase 4x Netgear Nighthawk 4G Router plus monthly $50 plan x4.Could you please assist with this purchase

pookay
Level 1: Cadet

I decided to join Telstra internet and phone bundle for 3 of my business sites.  I went to a Telstra shop to place my order however their backend system went down and I was not able to finalise the order so I do not have the order numbers for each of ...

RYUSHIDOMAN
Level 3: Gumshoe

Ring 132000 and computer requests mobile number to sms. Do not have a mobile so it just hangs up??? Great service Telstra How do I dispute account if you will not allow me to talk to a human?

RYUSHIDOMAN
Level 3: Gumshoe

Telstra have put me into debt collectors twice as I refuse to pay for CRAP NBN service. Tried to ring 132000 bill and 1800461799. Both request mobile even though it knows I am on a business landline . When I do not input a mobile number it hangs up. ...

jackie23
Level 2: Rookie

Why is it so hard to contact Telstra? I have been having faults after fault and every number we call we get the voice message or hang up and telling us to send a message through the team. ON THE CHATSo you verify your details, speak to them, some tro ...

RYUSHIDOMAN
Level 3: Gumshoe

I came back from lunch and emails not showing up . pushed the button and their are tn emails . Bigpond will not let my mail programs import them??

cagman
Level 1: Cadet

Generally in Sydney the 4G speeds are excellent, I have measured the speeds in various places and I have measured as fast as 299Mbps around Balgowlah. and Allambie heights, Most of Brookvale gets over NBN speeds. One of my employees however lives in ...

Li12
Level 1: Cadet

No internet access now

daisy222
Level 2: Rookie

I can't access my own website using my wifi (Netgear Telstra Gateway Pro V-7610) but I can if I turn the wifi off and use 4G. I used to be able to get to it using Opera as a workaround (a VPN) but no more. I have spent many many hours on the phone to ...

moba02
Level 1: Cadet

I've found a page that specifies prices for internet speed add-ons: - $30 for premium- $40 for superfast- $80 for ultrafast The question I have is whether those prices are on top of Standard price or on top of the speed below that add-on. For example ...

NeilM2
Level 1: Cadet

HelloOrder was placed back on 14Sept 2020. Online order number SMB51430096.Identification supplied as requested. Tracking does not work on this order and cannot contact anybody from telstra.Very frustrating. What is going on?

Darren558
Level 2: Rookie

Hello, We are experiencing continued drop outs with our NBN service for 07 xxxxxx77.  We are a motel and our guest need this to work.  Nobody responds to the message app when I phone.  We have been trying to contact someone for 5 days.  Can you pleas ...

jeffr
Level 5: Eagle Eye

there seems to be an outage on webmail at Email.telstra.comTried multiple devices, multiple pcs.When attempting to view emails after logging in successfully, Error: This request took longer and timed out.The number of emails statistic shows in the le ...

SM3142
Level 2: Rookie

We recently moved to a small rural business where the NBN is connected. The business already has a service provider for the Office (not Telstra) we moved our home Telstra plan with our move and have connected our Telstra plan to the (same) NBN box us ...

Golferlady
Level 3: Gumshoe

An NBN technician came and installed a new NBN modem but I can't connect with the internet.  All lights are blue on the gateway and green on the NBN box.  I have reset both several times but still have no internet connection.  Telstra were supposed t ...

Je_Jo_Ro
Level 2: Rookie

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

pwaves
Level 2: Rookie

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

AzzaE
Level 1: Cadet

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

JSP3
Level 1: Cadet

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

ACT1
Level 1: Cadet

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

lovelybubbly
Level 2: Rookie

I'm looking at providing 4g Failover to a Telstra Cable connection that goes down every few weeks. We would need a public ip address for the 4G connection, is that provided by the following products? https://www.telstra.com.au/small-business/broadban ...

benhelps
Level 8: Inspector

Hey, at work we're (still stuck) using the supplied business grade V7610 modem. A few times now in the last several weeks our NBN has cr4pped itself leaving us running off the 4G dongle on the V7610. We've since discovered that it basically breaks ou ...

cozz
Level 1: Cadet

Hi,    I have been having intermittent issues in sending emails for a few weeks.  Now it is occurring all the time.  I have a Telstra business DSL connection and was instructed to use smtp.telstrabusiness.com as the SMTP server.  No authentication an ...

Kent5
Level 1: Cadet

Hi, Does anyone have internet problem in these two locations, as two of our store is currently down for Internet.  

wozz5403
Level 1: Cadet

Does Telstra TV work on a Business Broadband plan?

sufood
Level 3: Gumshoe

I just purchased a Netgear Nighthawk M1 on a sole trader account.   The sales team said it could and would be configured with a public IP address.   I got the router home, started and set it up and it has a private IP address (in range 10.*.*.*), not ...

Angel444411
Level 1: Cadet

HI over the past few months our internet for our business has slowed right down and we are getting dropping i and out. it isnt as efficeine tas it was a year ago whe we first subscribed to Telstra, can you please help Alannah - Boxall Surveyors

BeePee
Level 6: Bloodhound

Hi.  I got somethig weird going on when I log into My Account  http://www.telstrabusiness.com/business/link/myaccount  When I click on the Mobile tab I can see my 4 accounts there. When I expand the one for my mobile broadband account it displays my ...

BrendanSimon
Level 1: Cadet

Dear Telstra Business,   I urgently need to add 2 new SIMs to gain access to telstra.extranet APN.  We have 6 SIMs already configured for telstra.extranet, and now need two new SIMs with the same configuration (I have the SIMS, they just need the cor ...

DrPeteBNE
Level 1: Cadet

I have a Telstra Business Premium Mobile ($195) plan .. has 16GB data/mo... and a Telstra 4GX III dongle. The data sim in the dongle is a bundled device with the iPhone 6 sim.... The dongle sim has only 100mb quota, while the phone sim has 16GB. Each ...

Hideous
Level 1: Cadet

Hi I was looking at the small business website hosting - alot of information there but is email hosting included or is that extra ? We have phones, mobiles, and internet direct to the office already and i think it might be simplier to bundle up on so ...

owenaustralia
Level 1: Cadet

Dear Telstra,I run a small business with a DOT system. Our old modem, was dropping out all the time so your help line sent me a new one, a Netgear V7610. He said it was a case of unplugging the old one and putting in the cables and start it up, its " ...

XX89
Level 1: Cadet

How do I change my business broadband plan through the portal? I was told that I can do so during sign up but I could not find my way to do it. We initially took up the largest plan ($75/200G) while waiting for our NBN to be sorted out. Now that our ...

Hot-wire
Level 2: Rookie

This is not a question but a solution for the record. 10 calls the Telstra Business support could not solve this issue but the solution is here --[Problem] Phone service was not working and the phone connection indicator on the modem was blinking ora ...

Li12
Level 1: Cadet

No internet access now

dcmoore
Level 1: Cadet

Since Friday, we have been unable to receive calls from Telstra or vodaphone mobile phones via VOIP.  We have telstra NBN.  It has been working fine until Friday.  Nothing changed on our end.  We have been trying to resolve this but can't get through ...

Koni
Level 1: Cadet

Hi, I have upgraded my exiting Telstra plan today, I was given order #SMB51620479.When do I expect this order to be completed? I am worried my current plan will continue to charge more as data usage has been high. Should I wait for the next email fro ...

Dan6666
Level 1: Cadet

Have been trying for 2 days to fix with you guys keep getting transferred to India !! Not happy . Last chance 

LM231
Level 1: Cadet

Greetings to you in 2020 Our wifi stopped working yesterday and Telstra isn’t responding to our messages. Our devices can detect the modem but the server doesn’t appear to be responding. Our bills are all paid. Has Telstra cut us off accidentally, do ...

JakeF01
Level 1: Cadet

Since the beginning of August, the Ping i have been receiving has increased from around 18ms to 30ms from the Telstra Sunshine Coast and Brisbane servers. I live in Townsville, is there any reason as to why this has happened?I don't think its cause o ...

PMBS
Level 1: Cadet

Is anyone in Edithvale having mobile phone outage in Edithvale, Vict.

Rajeev2
Level 1: Cadet

I have had no internet for three days and been trying to reach you to get some sort of support to fix this. Can anyone resolve this issue?

DOX1
Level 1: Cadet

I cant seem to work out how to set up an email account with my new business NBN service. How is this done?

joetam
Level 1: Cadet

Has any Telstra business NBN client been able to get Telstra to create a PTR record for your fixed IP? I tried the messaging on the app multiple times and I get no response. I searched through the forum and it seems no one has any success on getting ...

Design_66
Level 1: Cadet

Hi,This is a nightmare situation - was told we had to move to NBN from regular cable broadband. Have an existing account, but when the technician came to install somehow created an entirely new account, linked to the address of the house next door an ...

JodieZhou
Level 1: Cadet

I put my business services on suspension due to impact of COVID-19. Just wondering how to resume the services please.

LucyV
Level 1: Cadet

I placed an order for an NBN modem to get it connected to my workplace but when i look for it in my orders it says there is nothing there. How do I know if it was placed and how long do they usually take to arrive?

elmonte
Level 1: Cadet

I'm unable to change my mobile broadband plan as:a)  https://connectapp.telstra.com/app/dashboard  Telstra Connect's business portal cannot complete a login - no matter which browser is usedb) no online support  due to covid 19c) no phone support due ...

Tina0212
Level 1: Cadet

Yeah that is great but I can’t receive calls in due to you transitioning our business to NBN which has cost our business a lot of money WTF????? I called last week to find out what was happening and after 90 minutes on hold Telstra hung up. We own a ...

RBC
Level 1: Cadet

How can we report an NBN outage? Our whole estate is out. I am on hold but don’t like my chances of being answered. 

jubm
Level 1: Cadet

I have a new credit card and need to update the direct debit details for my Telstra business internet account. But when I log into "Your Telstra Tools" and click "Manage My Direct Debit", I get an error message: An Error Has OccurredLogin user not fo ...

Dotty7
Level 1: Cadet

If you are already registered with Telstra and your a small business do you automatically get the free data 25 gig offered because of the Corona virus or do you need to register again

ignoramus
Level 1: Cadet

NBN is working fine, it's the Telstra modem that's tripping out. I am mostly able to reset it by disabling electrical inlet and also button at rear. I am supposing that its due to the demand being experienced with the virus forced home usage. Is this ...

Adnan063
Level 1: Cadet

Hi,Looking for some idea to run VPN over Telstra Business Broadband product with V7610 modems. Earlier our stores had ADSL connection directly plugged into our Juniper device and it was getting public ip address and we use run ipsec between juniper a ...

ControlsEng
Level 1: Cadet

Hi, Have have asked a client to add the GPTEXB3 (Dynamic public IP) Telstra.extranet code to their data sims in order to complete a job requiring a 4g modem connected to a small web-server. The tech at Telstra has informed me that they no longer do t ...

colinvs
Level 1: Cadet

Hi there, I'm about to connect a FortiGate 60E-DSL to Telstra NBN and assume all I need to do is to set the dsl interface to DHCP as Telstra uses IPOE based NBN. I've been checking other threads in FortiGate Forum and noticed some people did have dif ...

My Telstra

Manage your business services on your mobile with the My Telstra app.

Find out more